IT Support Analyst - Manchester

Our Manchester office is looking for an IT Support Analyst to join our close-knit Technology department. Working co-operatively with the Technology Services team and other areas of the Technology department, this position is responsible for the implementation, maintenance and support of PC-based applications, mobile devices, infrastructure components, and telecommunications within the office, ensuring that local and firm-wide systems are consistently delivered and supportable.

You will be rewarded with an attractive package as well as being entitled to our comprehensive benefits.

Squire Patton Boggs is one of the world's strongest integrated law firms, committed to providing insight at the point where law, business and government meet. We deliver commercially focused business solutions to a diverse mix of clients, from long-established leading corporations to emerging businesses, start-up visionaries and sovereign nations. With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America. In the UK, we have offices in Birmingham, Manchester, Leeds and London.

The firm is committed to promoting a collaborative and supportive working environment. Embedded by local champions in each of our UK offices, our well-regarded family and carer, wellbeing and workplace culture and development programmes provide a variety of flexible working options to support individuals' life journeys, helping our people pursue their personal and professional goals.

Reporting into the local IT Manager, you will be delivering service to the Manchester office primarily between the hours of 8am and 6pm and on occasion outside of these times. You will be required to have a good working relationship with the end-user community and all other areas of the Technology department.

The Technology Services team is responsible for resolving support queries from internal and external clients. As an IT Support Analyst, you'll be accountable for the quality of local technology service delivery within your assigned office(s). This is an on-site role - you'll act as a consultant to the solicitors and staff on the technology systems at their disposal and provide both proactive and reactive hands-on technology-related support.

This role is about working closely with local stakeholders to understand and then realise expectations and business needs, mobilising the resources of the Technology department as needed on behalf of the office. You'll also contribute by coaching and guiding colleagues.

To be successful in this role, you will have at least 3 years' experience in PC helpdesk and/or training support or an equivalent combination of education and experience. Knowledge and working proficiency of Windows 10 or later and desktop applications is a must. You'll also have experience with mobile devices, remote access tools and web conferencing systems.

As you will have some experience in an IT Support Analyst role, you will have some proficiency in technical functions as well as the ability to learn and apply a decent level of technical knowledge of the department. You'll have excellent interpersonal skills, as well as the ability to work well under pressure and to multitask.

If you are interested in finding out more about this role, please visit our website at www.squirepattonboggs.com/en/careers in the first instance. We are unable to process applications sent directly by email. Please complete an online application. No agency CVs accepted at this time.

We are an inclusive employer and aim to ensure our workforce is representative of our society. We welcome applications regardless of age, neurodiversity, disability, family or parental status, race, religion, ethnicity, sexual orientation, or gender identity and expression or other legally protected characteristics. We will make reasonable adjustments and adaptions to our recruitment process to ensure it is inclusive for anyone who wishes to apply.