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- Tasks: Support and maintain IT systems, ensuring smooth operations for users.
- Company: Join Squire Patton Boggs, a leading global law firm with a collaborative culture.
- Benefits: Enjoy flexible working options, comprehensive benefits, and a supportive environment.
- Why this job: Be part of a dynamic team, enhancing tech solutions for diverse clients.
- Qualifications: 3+ years in IT support, knowledge of Windows 10, and excellent interpersonal skills required.
- Other info: Inclusive employer welcoming diverse applicants; apply online only.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the IT Support Analyst – London role at Squire Patton Boggs
Join to apply for the IT Support Analyst – London role at Squire Patton Boggs
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Description
Our London office is looking for an IT Support Analyst to join our close-knit Technology department. Working co-operatively with the Technology Services team and other areas of the Technology department, this position is responsible for the implementation, maintenance and support of PC-based applications, mobile devices, infrastructure components, and telecommunications within the office, ensuring that local and firm-wide systems are consistently delivered and supportable.
Description
Our London office is looking for an IT Support Analyst to join our close-knit Technology department. Working co-operatively with the Technology Services team and other areas of the Technology department, this position is responsible for the implementation, maintenance and support of PC-based applications, mobile devices, infrastructure components, and telecommunications within the office, ensuring that local and firm-wide systems are consistently delivered and supportable.
You\’ll be rewarded with an attractive package as well as being entitled to our comprehensive benefits.
Our Firm
Squire Patton Boggs is one of the world\’s strongest integrated law firms, committed to providing insight at the point where law, business and government meet. We deliver commercially focused business solutions to a diverse mix of clients, from long-established leading corporations to emerging businesses, start-up visionaries and sovereign nations.
With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America. In the UK, we have offices in Birmingham, Manchester, Leeds and London.
The firm is committed to promoting a collaborative and supportive working environment. Embedded by local champions in each of our UK offices, our well-regarded family and carer, wellbeing and workplace culture and development programmes provide a variety of flexible working options to support individuals\’ life journeys, helping our people pursue their personal and professional goals.
Our Team
Reporting into the local IT Manager, you will be delivering service to the London office primarily between the hours of 8am and 6pm and on occasion outside of these times. You will be required to have a good working relationship with the end-user community and all other areas of the Technology department.
Our Opportunity
The Technology Services team is responsible for resolving support queries from internal and external clients. As an IT Support Analyst, you\’ll be accountable for the quality of local technology service delivery within your assigned office(s). This is an on-site role – you\’ll act as a consultant to the solicitors and staff on the technology systems at their disposal and provide both proactive and reactive hands-on technology-related support.
This role is about working closely with local stakeholders to understand and then realise expectations and business needs, mobilising the resources of the Technology department as needed on behalf of the office. You\’ll also contribute by coaching and guiding colleagues.
You
To be successful in this role, you will have at least 3 years\’ experience in PC helpdesk and/or training support or an equivalent combination of education and experience. Knowledge and working proficiency of Windows 10 or later and desktop applications is a must. You\’ll also have experience with mobile devices, remote access tools and web conferencing systems.
As you will have some experience in an IT Support Analyst role, you will have some proficiency in technical functions as well as the ability to learn and apply a decent level of technical knowledge of the department. You\’ll have excellent interpersonal skills, as well as the ability to work well under pressure and to multitask.
What You Need To Know
If you are interested in finding out more about this role, please visit our website at www.squirepattonboggs.com/en/careers in the first instance. We are unable to process applications sent directly by email. Please complete an online application. No agency CVs accepted at this time.
We are an inclusive employer and aim to ensure our workforce is representative of our society. We welcome applications regardless of age, neurodiversity, disability, family or parental status, race, religion, ethnicity, sexual orientation, or gender identity and expression or other legally protected characteristics. We will make reasonable adjustments and adaptions to our recruitment process to ensure it is inclusive for anyone who wishes to apply.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Law Practice
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IT Support Analyst - London employer: Squire Patton Boggs
Contact Detail:
Squire Patton Boggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - London
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows 10, mobile devices, and remote access tools. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Squire Patton Boggs on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues or provided support. Having concrete examples ready will demonstrate your problem-solving skills and experience in a similar environment.
✨Tip Number 4
Research Squire Patton Boggs' recent projects or initiatives in technology. Being knowledgeable about their work can help you tailor your responses and show that you're proactive and genuinely interested in contributing to their team.
We think you need these skills to ace IT Support Analyst - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with PC helpdesk and training support. Emphasise your proficiency with Windows 10 and desktop applications, as well as any experience with mobile devices and remote access tools.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities outlined in the job description, such as your ability to work under pressure and multitask.
Showcase Interpersonal Skills: Since the role requires excellent interpersonal skills, include examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical staff. This could be through previous roles or projects where you provided support.
Follow Application Instructions: Ensure you apply through the specified online application process on the Squire Patton Boggs website. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at Squire Patton Boggs
✨Know Your Tech
Make sure you're well-versed in the technologies mentioned in the job description, especially Windows 10 and desktop applications. Brush up on your knowledge of mobile devices and remote access tools, as these will likely come up during the interview.
✨Showcase Your Interpersonal Skills
As an IT Support Analyst, you'll need to work closely with end-users. Be prepared to discuss examples of how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've resolved technical issues under pressure. Highlight your ability to multitask and manage competing priorities, as this is crucial for the role.
✨Understand the Company Culture
Research Squire Patton Boggs and their commitment to a collaborative working environment. Be ready to discuss how you can contribute to their culture and support their diverse workforce.
