At a Glance
- Tasks: Provide top-notch IT support for hardware, software, and networking issues.
- Company: Join a thriving tech team in Leeds with a global reach.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with chances to travel and collaborate.
- Why this job: Be the go-to tech hero and make a difference for users worldwide.
- Qualifications: Tech-savvy problem solver with great communication skills.
The predicted salary is between 30000 - 40000 € per year.
Our thriving Leeds office is looking for an IT Support Analyst to provide initial contact and support for the end‑user community with firm‑wide hardware, software and networking issues. The analyst, based in Leeds and Cleveland, Ohio, works as part of the global IT Support function and reports to one of the IT Support Managers.
Key Responsibilities
- Serve global IT Support telephone numbers and mailboxes, answering calls politely, responding to support queries via email and other means promptly, and documenting all requests in the service‑desk management tool.
- Investigate, research, troubleshoot, and resolve first‑ and second‑level technology issues for PCs, telecommunications, Windows desktops/laptops, Microsoft 365 applications (Word, Excel, Outlook, Teams, OneDrive, SharePoint), document‑management systems, intranets, extranets, telephony, mobile devices and remote‑access tools.
- Assist with project work such as testing new software, providing insight into end‑user support issues on new software and projects, and helping create and review end‑user documentation to ensure accuracy and consistency.
- Travel to other offices as required.
Working Hours
IT Support Analyst employer: Squire Patton Boggs
Join our dynamic team in Leeds, where we prioritise a collaborative work culture and offer extensive opportunities for professional growth. As an IT Support Analyst, you'll benefit from a supportive environment that encourages innovation and continuous learning, while enjoying the unique advantage of being part of a global IT function that values your contributions and fosters a sense of community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We want you to feel confident when discussing how you'd handle real-world tech issues.
✨Tip Number 3
Show off your soft skills! As an IT Support Analyst, communication is key. Be ready to demonstrate how you can explain complex tech concepts in simple terms during interviews or networking events.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the IT Support Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tech issues in the past. We’re looking for those who can troubleshoot like pros, so share your success stories to impress us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Squire Patton Boggs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the hardware and software mentioned in the job description. Familiarise yourself with Microsoft 365 applications, troubleshooting techniques for PCs, and any relevant telephony systems. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As an IT Support Analyst, you'll be the first point of contact for users. Practice explaining technical issues in simple terms. You might want to role-play with a friend or family member, asking them to pose as a user with a problem. This will help you refine your ability to communicate effectively under pressure.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to troubleshoot effectively, which are key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
