At a Glance
- Tasks: Lead strategic customer relationships and turn challenges into measurable outcomes.
- Company: Dynamic tech company based in London, focused on innovative solutions.
- Benefits: Competitive salary, equity options, and a vibrant office environment.
- Other info: High-ownership role with opportunities for significant career growth.
- Why this job: Shape product strategy while working with top-tier clients and teams.
- Qualifications: Experience in product management, technical fluency, and strategic thinking.
The predicted salary is between 75000 - 200000 £ per year.
Pay Range: £75k-£200k (salary + equity), based in London, UK.
We are hiring a Head of Strategic Customers to lead Squid’s most important utility relationships from discovery through deployment, adoption and expansion. You will sit between product, customer and commercial execution. You will work closely with power-system engineers, data teams, users, buyers and senior executives to turn ambiguous customer problems into deployed, measurable outcomes. You will also ensure that learning from each customer becomes reusable product, integrations and delivery practices rather than one-off consulting work. This is a high-ownership role based in our central London office, with significant direct customer responsibility and the opportunity to shape Squid’s product and go-to-market approach.
What you'll do:
- Own the operating plan for a small portfolio of strategic and lighthouse customers.
- Build multi-threaded relationships across sponsors, buyers, engineers, data teams, security stakeholders and users.
- Maintain a clear view of customer objectives, decision processes, budgets, blockers and expansion opportunities.
- Map customer workflows, systems, data, handoffs, assumptions and decision points.
- Define the underlying problem, value hypothesis and measurable success criteria for each engagement.
- Translate customer evidence into clear product, delivery and commercial recommendations.
- Turn pilots into structured deployment plans covering users, data, access, security, procurement, milestones and dependencies.
- Coordinate Squid and customer teams, surface risks early and maintain clear communication.
- Lead customer enablement, adoption and value measurement, with a focus on reducing time to value.
- Capture reusable patterns as templates, connectors, workflow recipes and deployment playbooks.
- Feed structured customer evidence into product decisions rather than passing through unfiltered feature requests.
- Develop the path from initial deployment to expansion, renewal, case studies and strategic advocacy.
Qualifications:
You do not need to meet every requirement. We are looking for someone who can combine product judgement, technical fluency, enterprise delivery and strategic.
Head of Strategic Customers in London employer: Squid
Squid offers an exceptional work environment for AI-Driven Grid Software Engineers, providing a unique opportunity to be among the first engineers in London and directly collaborate with founders. With a strong focus on innovation, employees enjoy a culture that encourages ownership, creativity, and professional growth, all while working in the vibrant heart of central London, which enhances both personal and professional experiences.
