Nordics Retail Growth Lead — Hybrid

SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.

SquareTrade is seeking a commercially minded and analytically strong Retail Growth Manager to drive sustainable growth across our Nordic markets. The role will be part of our Partnerships team, reporting into the Account Manager based at the SquareTrade HQ in London, UK. The Retail Growth Manager will be responsible for driving sales in the Nordics markets and play a critical part in translating commercial targets into consistent results by working closely with partner retail stakeholders and the Account Manager. The role requires a balance of strategic thinking, structured analysis, and practical problem-solving, with a strong understanding of the retail environment. This is a role with significant ownership, operating across markets and functions to improve performance, execution quality, and partner engagement.

Key responsibilities

• Growth and Performance Ownership
  • Own the end-to-end performance of SquareTrade’s products across assigned markets
  • Drive improvements in the sales effectiveness and quality working with local stakeholders
  • Use performance insight to identify growth opportunities and prioritise focus areas
  • Own the in-store roll-out of new products, initiatives, and campaigns
• Partner Engagement
  • Build and maintain strong, effective relationships with key retail stakeholders
  • Act as a trusted point of contact for performance, execution, and growth discussions
  • Ensure consistent alignment between SquareTrade objectives and partner priorities
  • Facilitate structured performance dialogue through regular planning and review forums
• Enablement and Operational Effectiveness
  • Identify capability gaps and contribute to the continuous improvement of sales enablement and agent training approaches
  • Act as a first point of contact for product, operational, or compliance related questions from the market
  • Contribute to improving customer and operational outcomes by identifying systemic issues and opportunities
• Insight and Cross Functional Contribution
  • Translate market insights into clear, actionable input for the Account Manager
  • Contribute to cross functional initiatives that improve commercial, customer, or operational performance
  • Share learnings and best practices across markets to support continuous improvement

Qualifications

• Fluent in one/more Nordic languages and professional working proficiency in English
• Strong communication and facilitation skills – Ability to build and maintain relationships with external partners and internal stakeholders, and influence performance without direct authority
• Data-driven commercial acumen – Comfortable translating quantitative data and qualitative insights into clear initiatives that drive growth
• Problem-solving mindset – Comfortable navigating ambiguity, resolving issues, and driving progress in fast-moving environments
• Organised and self-directed – Capable of managing multiple priorities and stakeholders

Additional Information

We work in a hybrid model: 3 days in the office, 2 days from home. All your information will be kept confidential according to EEO guidelines. SquareTrade is an Equal Opportunity Employer.