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- Tasks: Manage supply chain operations and enhance vendor relationships for top-notch customer service.
- Company: Join SquareTrade, a leader in device protection with a customer-first approach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on operational efficiency and career development.
- Why this job: Be part of a team transforming the insurance industry and making a real impact.
- Qualifications: Strong analytical skills, project management experience, and a collaborative mindset.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world's largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we've continued to shake up the industry. We are the ones transforming a "bad" service category into something that empowers people to take care of the things that keep life running smoothly. Together, we're united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T‐Mobile and Telenor. We have been first to market with a number of key innovations, including fully‐digital claims, choice of resolution option, next day exchange and same‐day services via local and on‐site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.
Job Description
Own the day‐to‐day management and delivery of our Supply Chain for items sent to our repair depots in Europe. Building a strong working relationship with our network of repair and fulfilment vendors to deliver a best‐in‐class customer service while identifying and enacting operational improvements and expanding our capabilities where required.
Responsibilities
- Proactively manage the relationship and performance of Repair Vendors (depot repair) including the delivery of transformational improvement within the vendors operations resulting in a better service for our customers.
- Where appropriate, develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.
- Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis while contributing to design improvements of these tools.
- Provide regular on‐site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.
- Own and manage the day‐to‐day Supply Chain related processes ensuring we provide the customer with a seamless claims experience, e.g. resolving client escalations, assisting vendors with unforeseen issues.
- Work alongside our Vendor Management team to ensure processes are consistent, scalable and optimised from both a cost and efficiency perspective across all product categories.
- Build a strong working relationship with our customer service, sourcing, and IT delivery teams to ensure we deliver the best outcome for customers while maintaining and improving cost efficient operations.
Qualifications
Skills:
- Customer‐obsessed
- Focus on delivering outcomes
- Strong analytical skills; detail‐oriented
- Good collaborative and interpersonal skills; team player
- Growth mindset, keen to develop
- Proactive problem solver, excited by challenges
Experience:
- Managing 3rd parties to deliver against set service levels
- Project management and planning
- Experience making sense of large datasets
- Experience identifying and delivering operational efficiency improvements
Preferred:
- Power BI or Tableau skills
- Insurance or financial services background
Knowledge/Education:
- Fluent in English
- European language skills
- Degree level educated
- Knowledge of Excel, SQL, Tableau and API integrations
Additional Information
We work in a hybrid model: 3 days in the office, 2 days from home. All your information will be kept confidential according to EEO guidelines.
The Team: http://www.squaretrade.com/leadership
SquareTrade is an Equal Opportunity Employer
Manager, Supply Chain Operations in London employer: SquareTrade
Contact Detail:
SquareTrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Supply Chain Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to SquareTrade. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching SquareTrade's values and recent innovations. Show us how your skills align with our mission to transform customer service in the insurance sector.
✨Tip Number 3
Practice your problem-solving skills! We love proactive thinkers, so be ready to tackle hypothetical scenarios related to supply chain operations during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Manager, Supply Chain Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing supply chains and working with vendors, as well as any analytical skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer service in the insurance industry. Share specific examples of how you've improved operations in previous roles.
Show Off Your Analytical Skills: Since we're all about data-driven decisions, make sure to showcase your analytical skills in your application. Mention any experience you have with tools like Power BI or Tableau, and how you've used data to drive improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at SquareTrade
✨Know Your Supply Chain Inside Out
Before the interview, dive deep into understanding supply chain operations, especially in the context of device protection. Familiarise yourself with key metrics and KPIs that are relevant to the role, as well as any recent trends or innovations in the industry. This will show your passion and preparedness.
✨Showcase Your Customer-Obsessed Mindset
SquareTrade prides itself on putting customers first, so be ready to share examples of how you've prioritised customer satisfaction in past roles. Think about specific situations where you improved service delivery or resolved client escalations effectively.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical skills, prepare to discuss how you've used data to drive operational improvements. Bring examples of how you've managed large datasets and the tools you've used, like Excel or Power BI, to make sense of the information.
✨Build Relationships Like a Pro
The ability to collaborate with vendors and internal teams is crucial. Be prepared to talk about how you've successfully built relationships in previous roles. Highlight any experiences where you’ve worked cross-functionally to achieve common goals, especially in a supply chain context.