Compliance Manager - Product Oversight and Governance. in London

About SquareTrade

SquareTrade is the fastest growing partner in the global device protection market, working with many of the world’s largest operators, retailers, and manufacturers. Our focus on the customer— from transparent terms and conditions to fully digital claims, next-day exchanges, and same-day repair services—has enabled us to transform a "bad" service category into an empowering experience. We protect over 140 million devices worldwide and partner with industry leaders such as Apple, T-Mobile, and Telenor. Our European ambition continues with expansion into B2B, CE insurance, and trade‑in products.

This is a second line of defence compliance role within the Advisory Team. The role focuses on driving the development and continuous improvement of SquareTrade Ltd, SquareTrade Europe Ltd, and SquareTrade Europe BV Ltd against relevant regulations such as the FCA, MFSA, and FSMA.

Job Responsibilities

• Managing the delivery of the Product Oversight and Governance (POG) framework and enhancing it.
• Assisting the business to meet Product Oversight and Governance requirements, ensuring systems and controls for product design, approval, marketing, and lifecycle management comply with UK and EU product regulations.
• Supporting the Senior Manager in monitoring fair value on an ongoing basis through POG and product lifecycle.
• Scheduling, coordinating, and attending POG committee meetings, delivering documentation to the Senior Manager, ensuring agreed actions are completed, and maintaining records.
• Supporting the delivery of Conduct Risk management, monitoring MI continuously to identify risks, and implementing controls in collaboration with the business.
• Providing advice and training to the business on Product Oversight and Consumer Duty.
• Leading the delivery of the Consumer Duty monthly Forum, including MI coordination.
• Supporting the Senior Manager in the quarterly Consumer Duty Committee, guiding the 1st line to update required content and ensuring compliance with FCA requirements.
• Driving good conduct to deliver the best outcomes for customers and policyholders.
• Providing the Senior Manager with relevant support and guidance on product launches.
• Becoming the Operations compliance expert supporting change initiatives, performing monitoring, and advising the business.
• Ensuring Operations teams foster a compliant culture.
• Reviewing and signing off relevant Operations training materials.
• Supporting the rest of the business with guidance and advice when relevant.
• Maintaining good working relationships with the wider Compliance team.
• Providing reporting and updates to the Senior Manager when relevant.
• Keeping abreast of all regulatory and legal requirements concerning the Compliance Advisory function.
• Assisting the Senior Manager with any other key tasks related to the delivery of Compliance across the business.

Job Requirements

• Strategic thinking skills
• Strong collaborative and interpersonal skills
• Able to work independently
• Able to deal with all levels of the organisation
• A team player with a service/business enabler mentality
• Excellent planning and organisational skills
• Strong written and verbal communication skills, including the ability to produce good quality reports and presentations
• Able to interpret regulations and provide practical context
• Ability to build effective working relationships
• IT literate

Qualifications

• Preferably Degree educated/ACII qualified
• Regulatory qualifications in a relevant sector would be an advantage (or working towards qualifications)
• Good demonstrable understanding of the UK/EEA insurance sector
• Sound regulatory knowledge of FCA and, ideally, FSMA, MFSA, NBB
• Must have relevant previous work experience in Product Governance, Consumer Duty, and regulatory change within a Financial Services FCA‑regulated business providing or distributing products to retail consumers
• Ideally, relevant previous work experience in regulation within a FCA, MFSA, or FSMA regulated insurance business providing or distributing products to retail consumers
• Ideally with experience of general insurance products and sector

Additional Information

We work in a hybrid model: 3 days in the office, 2 days from home. All your information will be kept confidential according to EEO guidelines. The team is an Equal Opportunity Employer.