Europe HR Operations Lead – Systems & Compliance

SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.

The Senior HR Coordinator plays a key role in delivering a high-quality and efficient HR service to our colleagues across Europe. As an experienced HR professional, you will take ownership of core HR processes, providing first-line advisory support to line managers and employees, and ensure full compliance with employment legislation. This is an exciting role in a fast-paced environment within a growing business. Based in our London office, you’ll leverage your experience and HR expertise to build strong stakeholder relationships. This is an excellent opportunity for a proactive and highly organised individual to manage the end-to-end employee lifecycle and lead key people initiatives.

• Lead and oversee day-to-day HR administrative operations, ensuring accuracy, efficiency and compliance.
• Manage end-to-end employee lifecycle processes including onboarding, key employee life events, changes to terms and offboarding.
• Act as the first point of contact for our colleagues across the business, providing support and guidance on policies and procedures.
• Maintain and audit HR systems, ensuring data integrity, GDPR compliance and accurate record keeping.
• Produce HR reports and analytics to support decision making.
• Act as a key user for HR systems, supporting optimisation and improvements.
• Manage the benefits administration for all European countries.
• Identify opportunities to improve HR processes, systems and employee experience.
• Support HR projects.

Qualifications

• Minimum of 5 years proven experience in HR Operations as an HR Coordinator or similar with exposure to employee relations.
• Degree qualified.
• Good knowledge of UK employment law and best practices.
• Demonstrable experience providing first line support to line managers and employees.
• Experience managing HR Systems (HRIS) and producing analytical insights.
• Experience contributing to HR projects or process improvements.

Skills

• High level of accuracy, discretion and attention to detail.
• Excellent planning and organisational skills with the ability to manage competing priorities independently.
• High level of personal accountability and integrity, with a solutions-oriented mindset.
• Confident communicator with the ability to build relationships at all levels.
• Change advocate, comfortable with ambiguity.
• Curious and enjoys problem solving.

We work in a hybrid model: 3 days in the office, 2 days from home. All your information will be kept confidential according to EEO guidelines. SquareTrade is an Equal Opportunity Employer.