Applied AI Analytics Lead 14 Months FTC

SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T‑Mobile and Telenor. We have been first to market with a number of key innovations, including fully‑digital claims, choice of resolution option, next day exchange and same‑day services via local and on‑site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.

The EU Data Analytics Team is the heart of our financial organisation and business decision making. Your org structure reports to European CFO. The broader EU FPA & Analytics team combines data analytics & business reporting with financial planning and profitability. We take an end‑to‑end view of the business operations and finances. The team has a wide range of responsibilities which includes company‑wide business intelligence, pricing, forecasting, commercial finance, reporting, dashboard development, risk management, and decision support for various business units.

To apply you MUST have experience using Microsoft Fabric. This is non‑negotiable - hands‑on production experience required.

• Act as a Forward Deployment Expert for the Partnerships Analytics domain, delivering AI‑driven analytics solutions into production using Microsoft Fabric.
• Own end‑to‑end delivery of AI use cases that transform how analytics is performed, from concept through to live, scalable production.
• Enable and uplift analytics and AI capability across Partnerships and the wider EU business through repeatable patterns and playbooks.
• Stakeholder management of multiple partnership AM to keep them up to date and engagement with analytics.

• Design, build, and deploy AI solutions into production using Microsoft Fabric.
• Own the last mile from business problem to operational capability.
• Ensure solutions are production‑ready, monitored, and iterated post‑deployment.
• Apply AI to augment, automate, and scale analytics workflows, insights generation, and decision support.

• Establish repeatable AI deployment patterns and standards.
• Coach and enable others across the organisation.

• Microsoft Fabric (non‑negotiable, hands‑on production experience required)
• Copilot Studio
• Power Automate
• Azure Foundry

• Strong SQL skills for investigation and analysis
• Working knowledge of Python
• Power BI and/or Tableau support and development
• Experience working with dbt (data build tool)
• Ability to investigate and resolve data issues end‑to‑end

Within 12–14 months, this role will have changed the operating model for analytics and AI within Partnerships, delivered multiple production AI capabilities in Fabric, and enabled wider adoption across the EU business.

• Bachelor's Degree is REQUIRED - Mathematics, Economics, Statistics, Finance, or other quantitative background.
• Outstanding interpersonal and communication skills
• Demonstrated ability to work with numbers and data analysis to come up with business insights and recommendations.
• Intellectually curious and detail‑oriented: You’re passionate about asking questions, quickly ramping up, and remaining agile as you receive feedback from business owners.
• Analytical: You’re happy working with numbers and in large sets of data to draw out insight to support and influence operational decision making.
• Meticulous: details, details, details…you thrive when living in the weeds and are constantly scouring for trends and aberrations.
• Ambitious: You’ll go above and beyond to get results (and you’re able to motivate others to do the same!).
• You’ll get your hands dirty: You're not afraid to jump into confusing messy situations. You love being the go‑to person for getting things done.

We work in a hybrid model: 3 days in the office, 2 days from home. All your information will be kept confidential according to EEO guidelines.