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- Tasks: Lead relationships with major accounts and drive project success.
- Company: Join SquareTrade, a leader in global device protection, transforming customer expectations.
- Benefits: Enjoy a collaborative culture, remote work options, and opportunities for travel.
- Why this job: Make an impact in a dynamic B2B2C environment while developing valuable skills.
- Qualifications: Fluent in English and German, with strong analytical and relationship management skills.
- Other info: Be part of a team that values creativity and precision across Europe.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Senior Manager, Account Partnerships – Germany
Senior Manager, Account Partnerships – Germany
2 weeks ago Be among the first 25 applicants
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Who We Are
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.
Company Description
Who We Are
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.
We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.
Job Description
We are looking for experienced Account Manager to lead the relationship with our customers in Germany.
The role will give the successful candidate the opportunity to own one of our major accounts, work cross-functionally (within Europe and the US) and gain visibility with our senior leadership team.
The role reports into the Director for Account Partnerships and they are looking for someone with the experience that can take the lead on managing the account independently.
The ideal candidate will raise the bar in terms of relationship building, analytical rigor and taking ownership for projects and initiatives. The relationship with the client will be key to making the account a success. In particular, we are looking for someone who can develop strong relationships with all levels of the business – Directors, C-suite, store managers and advisors. The role requires someone with a commercial and analytical mindset that can take the data that we receive, identify opportunities and trends and translate that into actionable insight. The successful candidate will have a high degree of ownership – someone who is motivated by leading projects through to their delivery.
There will be a degree of travel to Germany, particularly at the start, as we look to develop meaningful relationships with the client. They have a strong retail presence so you will be working closely with our field team to ensure that this channel is meeting its potential.
Key Responsibilities
- Act as the owner of the business relationship between SquareTrade and your partner(s). You will be responsible for managing the weekly relationships, delivering for the partner and supporting them on their needs.
- Taking the data supplied by our partners to report both internally and externally. We need someone who can not only understand what the data is saying but take that to form a compelling story that appeals to the audience they are presenting to.
- Using these analytical skills to internally understand the trends of the business, where the opportunities are and what needs to be done to address them.
- Taking the insight you are generating to partner meetings to influence the change that is needed.
- Be a real owner of the account and projects you lead. Ensuring that stakeholders are meeting the deadlines outlined, that you are delivering the work that is needed and not allowing obstacles to slow things down.
- Ensure the operational excellence of the account by working with the Ops team (CS, CX and Supply Chain) to report on performance and ensure we are providing the best service to the customer
- Identify the big projects that are needed to move the needle on the account. Work with the necessary teams to create a project plan, own their delivery, set them live and measure success.
- The ability to think about the long-term and identify the strategic projects that will drive the most value to the business and your partner
- Support the Director on additional accounts within the business, applying the skills outlined above on their accounts
- As you establish yourself in the role, take on cross-functional projects that will deliver value for multiple accounts/teams across the business
Qualifications
Fluent in English and German
- Ability to communicate and interact effectively with diverse stakeholders (senior/junior, tech/non-tech)
- Strong business and commercial acumen
- Good analytical and data manipulation skills
- Good planning and organising skills
- Some experience in a highly analytical role within a top-tier consulting firm or retail/FMCG
- Experience of successful client relationship management
Additional Information
Why Join Us?
- Influence how our brand shows up in thousands of retail locations across Europe
- Be part of a collaborative, ambitious team that values creativity, precision, and impact
- Gain broad exposure across markets and the full marketing mix in a dynamic B2B2C environment kept confidential according to EEO guidelines
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development
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Industries
Consumer Services
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Senior Manager, Account Partnerships - Germany employer: SquareTrade Europe
Contact Detail:
SquareTrade Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Account Partnerships - Germany
✨Tip Number 1
Network with professionals in the device protection and insurance sectors. Attend industry events or webinars where you can meet potential colleagues or clients. Building these connections can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with SquareTrade's products and services, especially their innovations in claims processing and customer service. Understanding their unique selling points will help you articulate how you can contribute to their mission during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and leading projects. Be ready to share specific examples of how you've used data to drive decisions and improve client satisfaction, as this aligns closely with the role's requirements.
✨Tip Number 4
Research the retail landscape in Germany, particularly focusing on partnerships and collaborations within the device protection market. This knowledge will not only impress during interviews but also help you identify potential opportunities for SquareTrade.
We think you need these skills to ace Senior Manager, Account Partnerships - Germany
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and relationship building. Use specific examples that demonstrate your analytical skills and ability to manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with SquareTrade's mission of transforming customer expectations in the insurance sector.
Showcase Analytical Skills: Provide examples in your application that showcase your analytical mindset. Discuss how you've used data to identify opportunities and drive business success in previous roles.
Highlight Communication Skills: Since the role requires effective communication with diverse stakeholders, emphasise your ability to interact with both technical and non-technical audiences. Include examples of successful presentations or reports you've delivered.
How to prepare for a job interview at SquareTrade Europe
✨Understand the Company Culture
Before your interview, take some time to research SquareTrade's company culture and values. Understanding their customer-first approach and how they aim to transform the insurance industry will help you align your answers with their mission.
✨Showcase Your Analytical Skills
Given the role's emphasis on analytical rigor, be prepared to discuss specific examples of how you've used data to drive decisions in previous roles. Highlight any experience you have in identifying trends and translating them into actionable insights.
✨Demonstrate Relationship-Building Abilities
The position requires strong relationship management skills. Be ready to share stories about how you've successfully built and maintained relationships with clients or stakeholders at various levels, especially in a B2B context.
✨Prepare for Cross-Functional Collaboration
Since the role involves working cross-functionally, think of examples where you've collaborated with different teams to achieve a common goal. Emphasise your ability to communicate effectively with both technical and non-technical stakeholders.
