Product Implementation Analyst

Company Description

SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a bad service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile, Telenor. We have been first to market with a number of key innovations, including fully‑digital claims, choice of resolution option, next‑day exchange and same‑day services via local and on‑site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade‑in products.

Job Description

As SquareTrade’s European business continues to grow rapidly we are looking to strengthen our local Technology team. In Europe, we currently work with over 25 channel partners across 12 European markets, selling Mobile, Consumer Electronics and Major Appliance protection and extended warranty products. As we continue to grow, we expand partnerships, new products, and improve business processes – all underpinned with technology. We need you to support our technology and product implementation projects, and ensure the delivery of timely, high‑quality solutions. Right from defining the scope of each initiative, you will understand and track all the components that will be needed to onboard new partners and products, supporting our continued growth. You will work with a variety of business and technology stakeholders to deliver successful outcomes.

Job Responsibilities

• Understand the end‑to‑end program requirements, and the interaction of different SQT technical platform services
• Configure technical services, such as PCS, for the launch of new insurance programs
• Support with production support issue triage, coordinate inputs to help quantify and prioritise
• Initially look after a portfolio of smaller channel partners
• Support with technical analysis, process mapping and design for complex projects
• Document and maintain existing program integrations and program implementations to reduce key‑person risk
• Perform the European business architect role for input into global product configurability improvements
• Once products, such as product catalogue service, merchant configuration service, ERP etc., are made more configurable, handle required configuration or coordinate handover into business team

Skills

• Stakeholder management and the ability to work in cross‑functional teams
• Strong communication; able to summarise tech issues simply
• Understanding of how technology works – experience with integrations and APIs is a plus
• A team player, and someone who can create good chemistry in a team
• Working knowledge of agile project management software preferred
• Knowledge of SQL preferred
• Able to understand/learn the required data flows needed to fulfil a service, from customer acquisition through to delivery for a subscription‑billed service

Qualifications

• Degree level educated
• Supported complex projects with multiple dependencies and moving parts, in any sector
• Worked with technology in some hands‑on capacity
• Worked directly or indirectly in some retail environment is a plus
• 3+ years of working experience

Preferred

• Someone who loves organising things, whether that’s a corporate mutual interest group or the next vacation with a bunch of friends
• Being part of a growing company
• Passionate about technology in some way
• Someone looking to learn and expand their horizons

Additional Information

• We work in a hybrid model: 3 days in the office, 2 days from home
• All your information will be kept confidential according to EEO guidelines
• SquareTrade is an Equal Opportunity Employer