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- Tasks: Manage day-to-day supply chain operations and enhance customer service through vendor relationships.
- Company: Join SquareTrade, a leader in device protection with a customer-first approach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a team transforming the insurance industry and making a real impact.
- Qualifications: Strong analytical skills, project management experience, and a collaborative mindset.
- Other info: Dynamic environment with a focus on operational efficiency and career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T‑Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same‑day services via local and on‑site repair. Our European ambition continues to grow as we step into new sectors, including B2B, CE insurance and trade‑in products.
Job Description
- Own the day‑to‑day management and delivery of our Supply Chain for items sent to our repair depots in Europe.
- Build a strong working relationship with our network of repair and fulfilment vendors to deliver a best‑in‑class customer service while identifying and enacting operational improvements and expanding our capabilities where required.
- Proactively manage the relationship and performance of Repair Vendors (depot repair) including the delivery of transformational improvements within the vendors operations to better serve our customers.
- Develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.
- Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis, while contributing to design improvements of these tools.
- Provide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.
- Own and manage day‑to‑day Supply Chain related processes, ensuring a seamless claims experience for the customer, e.g. resolving client escalations and assisting vendors with unforeseen issues.
- Work alongside our Vendor Management team to ensure processes are consistent, scalable and optimised from both a cost and efficiency perspective across all product categories.
- Build a strong working relationship with our customer service, sourcing, and IT delivery teams to deliver the best outcome for customers while maintaining and improving cost‑efficient operations.
Qualifications
- Skills: Customer-obsessed, Focus on delivering outcomes, Strong analytical skills; detail-oriented, Good collaborative and interpersonal skills; team player, Growth mindset, keen to develop, Proactive problem solver, excited by challenges.
- Experience: Managing 3rd parties to deliver against set service levels, Project management and planning, Experience making sense of large datasets, Experience identifying and delivering operational efficiency improvements.
- Preferred: Power BI or Tableau skills, Insurance or financial services background.
- Knowledge/Education: Fluent in English, European language skills, Degree level educated, Knowledge of Excel, SQL, Tableau and API integrations.
Additional Information
We work in a hybrid model: 3 days in the office, 2 days from home. All your information will be kept confidential according to EEO guidelines. SquareTrade is an Equal Opportunity Employer.
Manager, Supply Chain Operations employer: SquareTrade Europe
Contact Detail:
SquareTrade Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Supply Chain Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SquareTrade and our competitors. Understand our customer-first approach and think about how your skills can contribute to transforming the insurance experience. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in the past, especially in supply chain management. We love proactive thinkers who can bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SquareTrade.
We think you need these skills to ace Manager, Supply Chain Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager, Supply Chain Operations. Highlight your experience with managing third parties and any relevant project management skills. We want to see how your background aligns with our customer-obsessed approach!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing your experience with data analysis. If you've worked with tools like Power BI or Tableau, let us know! We love seeing how you can make sense of large datasets.
Be a Team Player: We value collaboration, so highlight your interpersonal skills and any experience working in teams. Share examples of how you've built relationships with vendors or colleagues to achieve common goals. It’s all about working together to deliver the best outcomes for our customers!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on the chance to join our exceptional team!
How to prepare for a job interview at SquareTrade Europe
✨Know Your Supply Chain Inside Out
Before the interview, make sure you understand the ins and outs of supply chain operations. Familiarise yourself with key concepts like vendor management, KPI tracking, and operational improvements. This will help you speak confidently about how you can contribute to the company's goals.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and tools like Power BI or Tableau. Bring examples of how you've used data to drive operational efficiency or improve service delivery in previous roles. This will demonstrate your ability to handle the analytical demands of the position.
✨Emphasise Customer-Centric Thinking
SquareTrade is all about putting the customer first, so be ready to share examples of how you've prioritised customer needs in your past work. Discuss any initiatives you've led that improved customer satisfaction or streamlined processes to enhance the customer experience.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Think about challenges you've encountered in managing vendors or supply chains and how you overcame them. This will show your proactive mindset and readiness to tackle challenges head-on.