At a Glance
- Tasks: Drive sales growth in Nordic markets and engage with retail partners.
- Company: Join SquareTrade, a leader in device protection transforming the insurance industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with significant ownership and cross-functional collaboration.
- Why this job: Be part of a team changing customer expectations in the insurance sector.
- Qualifications: Fluent in Nordic languages, strong communication skills, and data-driven mindset.
The predicted salary is between 50000 - 65000 £ per year.
Company Overview
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T‑Mobile and Telenor. We have been first to market with a number of key innovations, including fully‑digital claims, choice of resolution option, next‑day exchange and same‑day services via local and on‑site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade‑in products.
Job Description
SquareTrade is seeking a commercially minded and analytically strong Retail Growth Manager to drive sustainable growth across our Nordic markets. The role will be part of our Partnerships team, reporting into the Account Manager based at the SquareTrade HQ in London, UK.
The Retail Growth Manager will be responsible for driving sales in the Nordics markets and play a critical part in translating commercial targets into consistent results by working closely with partner retail stakeholders and the Account Manager. The role requires a balance of strategic thinking, structured analysis, and practical problem‑solving, with a strong understanding of the retail environment. This is a role with significant ownership, operating across markets and functions to improve performance, execution quality, and partner engagement.
Key Responsibilities
- Growth and Performance Ownership
- Own the end‑to‑end performance of SquareTrade’s products across assigned markets
- Drive improvements in the sales effectiveness and quality working with local stakeholders
- Use performance insight to identify growth opportunities and prioritise focus areas
- Own the in‑store roll‑out of new products, initiatives, and campaigns
- Partner Engagement
- Build and maintain strong, effective relationships with key retail stakeholders
- Act as a trusted point of contact for performance, execution, and growth discussions
- Ensure consistent alignment between SquareTrade objectives and partner priorities
- Facilitate structured performance dialogue through regular planning and review forums
- Enablement and Operational Effectiveness
- Identify capability gaps and contribute to the continuous improvement of sales enablement and agent training approaches
- Act as the first point of contact for product, operational, or compliance related questions from the market
- Contribute to improving customer and operational outcomes by identifying systemic issues and opportunities
- Insight and Cross‑Functional Contribution
- Translate market insights into clear, actionable input for the Account Manager
- Contribute to cross functional initiatives that improve commercial, customer, or operational performance
- Share learnings and best practices across markets to support continuous improvement
Qualifications
- Fluent in one or more Nordic languages and professional working proficiency in English
- Strong communication and facilitation skills – Ability to build and maintain relationships with external partners and internal stakeholders, and influence performance without direct authority
- Data‑driven commercial acumen – Comfortable translating quantitative data and qualitative insights into clear initiatives that drive growth
- Problem‑solving mindset – Comfortable navigating ambiguity, resolving issues, and driving progress in fast‑moving environments
- Organised and self‑directed – Capable of managing multiple priorities and stakeholders
- Retail experience – Desired
Additional Information
We work in a hybrid model: 3 days in the office, 2 days from home. All your information will be kept confidential according to EEO guidelines.
The Team: SquareTrade is an Equal Opportunity Employer
Nordic Retail Growth Manager – Data Driven & Hybrid in London employer: SquareTrade Europe
SquareTrade Europe is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation within the Advisory Team. With a hybrid working model, employees enjoy the flexibility of remote work while benefiting from strong support for professional growth and development in compliance frameworks. The company prioritises a culture of fairness and integrity, making it a rewarding place for those looking to make a meaningful impact in the regulatory landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Nordic Retail Growth Manager – Data Driven & Hybrid in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SquareTrade Europe, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SquareTrade Europe!
We think you need these skills to ace Nordic Retail Growth Manager – Data Driven & Hybrid in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SquareTrade Europe, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SquareTrade Europe and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SquareTrade Europe that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SquareTrade Europe
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
