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For Companies At a Glance
- Tasks: Manage supply chain operations and enhance customer service through vendor relationships.
- Company: Join SquareTrade, a leader in device protection with a customer-first approach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a team transforming the insurance industry and making a real impact.
- Qualifications: Strong analytical skills, project management experience, and a collaborative mindset.
- Other info: Dynamic environment with a focus on operational efficiency and customer satisfaction.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T‑Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same‑day services via local and on‑site repair. Our European ambition continues to grow as we step into new sectors, including B2B, CE insurance and trade‑in products.
Job Description
- Own the day‑to‑day management and delivery of our Supply Chain for items sent to our repair depots in Europe.
- Build a strong working relationship with our network of repair and fulfilment vendors to deliver a best‑in‑class customer service while identifying and enacting operational improvements and expanding our capabilities where required.
- Proactively manage the relationship and performance of Repair Vendors (depot repair) including the delivery of transformational improvements within the vendors operations to better serve our customers.
- Develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.
- Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis, while contributing to design improvements of these tools.
- Provide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.
- Own and manage day‑to‑day Supply Chain related processes, ensuring a seamless claims experience for the customer, e.g. resolving client escalations and assisting vendors with unforeseen issues.
- Work alongside our Vendor Management team to ensure processes are consistent, scalable and optimised from both a cost and efficiency perspective across all product categories.
- Build a strong working relationship with our customer service, sourcing, and IT delivery teams to deliver the best outcome for customers while maintaining and improving cost‑efficient operations.
Qualifications
Skills:- Customer-obsessed
- Focus on delivering outcomes
- Strong analytical skills; detail-oriented
- Good collaborative and interpersonal skills; team player
- Growth mindset, keen to develop
- Proactive problem solver, excited by challenges
- Managing 3rd parties to deliver against set service levels
- Project management and planning
- Experience making sense of large datasets
- Experience identifying and delivering operational efficiency improvements
- Power BI or Tableau skills
- Insurance or financial services background
- Fluent in English
- European language skills
- Degree level educated
- Knowledge of Excel, SQL, Tableau and API integrations
Additional Information
We work in a hybrid model: 3 days in the office, 2 days from home. All your information will be kept confidential according to EEO guidelines. SquareTrade is an Equal Opportunity Employer.
Manager, Supply Chain Operations in London employer: SquareTrade Europe
Contact Detail:
SquareTrade Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Supply Chain Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their mission. Practice common interview questions and think about how you can demonstrate your customer-obsessed mindset.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates who take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to shake up the industry with us.
We think you need these skills to ace Manager, Supply Chain Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in supply chain management and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer service in the insurance industry. Share specific examples of how you've improved operations or built strong vendor relationships in the past.
Show Off Your Analytical Skills: Since we love data-driven decisions, make sure to showcase your analytical skills in your application. Mention any experience you have with KPI analysis, Power BI, or Tableau, and how you've used these tools to drive operational improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at SquareTrade Europe
✨Know Your Supply Chain Inside Out
Before the interview, make sure you understand the ins and outs of supply chain operations. Familiarise yourself with key concepts like vendor management, KPI tracking, and operational improvements. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Customer-Obsessed Mindset
SquareTrade is all about putting the customer first, so be ready to share examples of how you've prioritised customer satisfaction in your previous roles. Think of specific situations where your actions led to improved service delivery or customer experience.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical skills, prepare to discuss how you've used data to drive decisions in past positions. Bring examples of how you've managed large datasets or created dashboards that improved operational efficiency.
✨Be Ready to Discuss Vendor Relationships
Building strong relationships with vendors is crucial for this role. Think of times when you've successfully managed third-party relationships or implemented improvements with vendors. Be prepared to explain your approach to collaboration and problem-solving.