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For Companies At a Glance
- Tasks: Enhance customer journeys using data insights and improve retention strategies.
- Company: Leading device protection firm focused on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer loyalty and satisfaction across Europe.
- Qualifications: 5+ years in customer insights with strong analytical and storytelling skills.
- Other info: Dynamic role with a focus on evolving customer experience frameworks.
The predicted salary is between 43200 - 72000 £ per year.
A leading device protection firm is seeking a Customer Experience Manager for Europe to enhance the customer journey through data-driven insights. The role involves evolving the Voice of Customer frameworks and driving improvements in customer retention and satisfaction.
Ideal candidates will have:
- Over 5 years of experience in customer insights
- Excellent analytical and storytelling skills
- A background in translating findings into actionable business strategies
The position operates in a hybrid model, with 3 days in-office and 2 days remote.
CX Insight Lead, Europe — Drive Loyalty & CLV in London employer: SquareTrade Europe
Contact Detail:
SquareTrade Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Insight Lead, Europe — Drive Loyalty & CLV in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your storytelling skills! When you get an interview, use real examples from your experience to illustrate how you've driven customer insights and improved satisfaction.
✨Tip Number 3
Research the company inside out. Understand their products and customer base so you can tailor your conversation around how you can enhance their customer journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace CX Insight Lead, Europe — Drive Loyalty & CLV in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CX Insight Lead. Highlight your experience in customer insights and any relevant analytical skills. We want to see how your background aligns with enhancing customer journeys!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story! Use it to showcase your storytelling skills and explain how you've translated insights into actionable strategies in the past. Let us know why you're passionate about improving customer retention and satisfaction.
Showcase Your Analytical Skills: In your application, don’t forget to mention specific tools or methodologies you’ve used for data analysis. We’re looking for someone who can dive deep into data and emerge with insights that drive loyalty and CLV.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SquareTrade Europe
✨Know Your Customer Insights
Make sure you brush up on the latest trends in customer experience and insights. Be ready to discuss how you've used data to drive improvements in customer retention and satisfaction in your previous roles. This will show that you understand the importance of data-driven decision-making.
✨Master the Art of Storytelling
Since storytelling is key in this role, prepare a few examples where you've successfully translated complex data into actionable strategies. Practise explaining these stories clearly and concisely, highlighting the impact of your insights on customer loyalty and CLV.
✨Familiarise Yourself with Voice of Customer Frameworks
Research different Voice of Customer frameworks and be prepared to discuss how you would evolve them for the company. Think about specific methodologies you've used in the past and how they could apply to this new role.
✨Embrace the Hybrid Model
Since the position operates in a hybrid model, be ready to discuss how you manage your time and productivity both in-office and remotely. Share any experiences that demonstrate your adaptability and ability to thrive in a flexible work environment.
