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- Tasks: Manage day-to-day supply chain operations and vendor relationships for device repairs.
- Company: Join SquareTrade, a leader in global device protection, transforming customer service in insurance.
- Benefits: Enjoy a collaborative work environment with opportunities for operational improvements and career growth.
- Why this job: Be part of a team that empowers customers and innovates the insurance industry.
- Qualifications: Strong analytical skills, customer-focused, and experience with data management required.
- Other info: Ideal for proactive problem solvers who thrive in a dynamic, international setting.
The predicted salary is between 28800 - 43200 £ per year.
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs, to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.
We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.
Own the day-to-day management and delivery of our Supply Chain for items sent to our repair depots in Europe. Building a strong working relationship with our network of repair and fulfilment vendors to deliver a best-in-class customer service while identifying and enacting operational improvements and expanding our capabilities where required.
Job Description
Proactively manage the relationship and performance of Repair Vendors (depot repair) including the delivery of transformational improvement within the vendors operations resulting in a better service for our customers.
- Where appropriate, develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.
- Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis while contributing to design improvements of these tools.
- Provide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.
- Own and manage the day-to-day Supply Chain related processes ensuring we provide the customer with a seamless claims experience, e.g. resolving client escalations, assisting vendors with unforeseen issues.
- Work alongside our Vendor Management team to ensure processes are consistent, scalable and optimized from both a cost and efficiency perspective across all product categories.
- Build a strong working relationship with our customer service, sourcing, and IT delivery teams to ensure we deliver the best outcome for customers while maintaining and improving cost efficient operations.
Qualifications
Required:
- Customer-obsessed
- Focus on delivering outcomes
- Strong analytical skills; detail-oriented
- Good collaborative and interpersonal skills; team player
- Proactive problem solver, excited by challenges
- Project management and planning
- Experience making sense of large datasets
- Experience identifying and delivering operational efficiency improvements
- Managing operational processes
- Working with international, remote teams
Preferred:
- Power BI or Tableau skills
- PowerAutomate, or other process automation tools
- Insurance or financial services background
- Python, data scraping capability
- Degree level educated
- Knowledge of Excel, SQL, Tableau and API integrations
- Knowledge of Salesforce
Additional Information
- Strategic thinking skills
- Strong collaborative and interpersonal skills
- Able to work independently
- Able to deal with all levels of the organisation
- A team player with a service/business enabler mentality
- Excellent planning and organising skills
- Strong written and verbal communication skills
- Able to interpret regulations and provide practical context
- Ability to build effective working relationships
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Supply Chain Operations Analyst employer: SquareTrade Europe Limited
Contact Detail:
SquareTrade Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Operations Analyst
✨Tip Number 1
Familiarize yourself with the latest trends in supply chain management and device protection. Understanding the industry landscape will help you speak confidently about how you can contribute to SquareTrade's mission of transforming customer expectations.
✨Tip Number 2
Network with professionals in the supply chain and insurance sectors. Attend industry events or join relevant online forums to connect with people who might provide insights or referrals that could help you land the job.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive operational improvements in past roles. Be ready to discuss specific metrics and outcomes during interviews to demonstrate your impact.
✨Tip Number 4
Research SquareTrade's current partnerships and vendor relationships. Being knowledgeable about their existing network will allow you to discuss how you can enhance these relationships and contribute to their strategic goals.
We think you need these skills to ace Supply Chain Operations Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Supply Chain Operations Analyst position at SquareTrade. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: When writing your CV and cover letter, focus on your experience that directly relates to supply chain management, vendor relationships, and operational improvements. Use specific examples to demonstrate your analytical skills and problem-solving abilities.
Showcase Your Skills: Make sure to highlight any relevant technical skills, such as proficiency in Power BI, Tableau, or SQL. If you have experience with data analysis or project management, be sure to include that as well, as it is crucial for this role.
Tailor Your Application: Customize your application materials to reflect SquareTrade's customer-obsessed culture. Use language from the job description and emphasize your collaborative skills and ability to work with international teams, as these are important aspects of the role.
How to prepare for a job interview at SquareTrade Europe Limited
✨Show Your Customer-Obsessed Mindset
Make sure to highlight your commitment to customer satisfaction during the interview. Share specific examples of how you've put customers first in previous roles, and discuss how you can bring that same focus to SquareTrade.
✨Demonstrate Your Analytical Skills
Prepare to discuss your experience with data analysis and how you've used it to drive operational improvements. Be ready to explain how you approach large datasets and what tools you prefer, such as Excel or Power BI.
✨Emphasize Collaboration and Teamwork
Since this role involves working closely with various teams, be sure to convey your collaborative spirit. Share stories that showcase your ability to work effectively with others, especially in remote or international settings.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about challenges you've faced and how you've resolved them. Think of specific instances where you proactively identified issues and implemented solutions, particularly in supply chain or operational contexts.
