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- Tasks: Provide L1/L2 support for critical trading infrastructure and ensure high availability.
- Company: Join a leading trading firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that directly impacts trading operations globally.
- Qualifications: 4+ years in support roles, strong Linux/Unix skills, and proficiency in Python.
- Other info: Fast-paced environment with a focus on continuous improvement and automation.
The predicted salary is between 36000 - 60000 £ per year.
The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint's mission critical services such as Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions.
Responsibilities include:
- Providing monitoring and L1/L2 support across all services and quickly reacting to any outages to maintain a highly available environment.
- Quickly identifying, analysing and correcting alerts & issues and/or escaping to minimise trade flow impact and preempt outages.
- Intensive interaction with the trading community, external vendors, development and infrastructure teams.
- Overseeing automated processes, scheduled jobs and regular reports.
- Identifying inefficiencies such as repetitive activities, manual processes and suboptimal tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams.
Required Qualifications:
- 4+ years of support experience.
- Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred).
- Proficiency in Python, Bash scripting.
- Good working knowledge of storage and different storage protocols (NFS, GPFS a plus).
- Experience with Infrastructure automation (Chef, Puppet or Ansible).
- Experience with Kafka or similar messaging buses.
- Experience with CI/CD tooling.
- Experience with monitoring infrastructure (ELK and Prometheus preferred).
- Database administration experience (MySQL or PostgreSQL preferred).
- Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred).
- Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP).
- Ability to navigate network equipment command line.
- Bachelor’s Degree in Computer Science, Engineering or related subject.
Nice to have:
- Highly organised, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude.
- Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers.
- Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
- Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment.
Support Analyst - Trading Infra Support employer: Squarepoint
Contact Detail:
Squarepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - Trading Infra Support
✨Tip Number 1
Network, network, network! Reach out to your connections in the trading and tech space. Attend industry meetups or webinars to meet potential employers and get your name out there. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for support analyst roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. Show them how your experience aligns with their needs!
✨Tip Number 3
Don’t forget to showcase your technical skills! Be ready to discuss your experience with Linux/Unix, Python, and any automation tools you’ve used. We want to see how you can bring value to the team, so highlight those relevant projects and achievements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. So, don’t hesitate – hit that apply button and let’s get you in for an interview!
We think you need these skills to ace Support Analyst - Trading Infra Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your experience with Linux/Unix, Python, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled issues in previous roles. We love candidates who can think on their feet and bring a 'take charge' attitude to problem-solving.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for the role without fluff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Squarepoint
✨Know Your Tech Inside Out
Make sure you brush up on your Linux/Unix skills, especially RHEL/CentOS/OEL. Be ready to discuss your experience with Python and Bash scripting, as well as any automation tools like Chef or Ansible. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles, particularly in high-pressure situations. Highlight your ability to quickly identify and resolve outages, as this is crucial for maintaining a highly available environment. Use specific scenarios to demonstrate your thought process and decision-making.
✨Communicate Clearly and Effectively
Since you'll be interacting with various teams and vendors, strong communication skills are a must. Practice explaining complex technical concepts in simple terms. This will show that you can bridge the gap between technical and non-technical stakeholders, which is vital for a Support Analyst role.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've identified inefficiencies in past roles and what steps you took to improve processes. Whether it's through automation or collaboration, showing that you have a proactive mindset towards continuous improvement will resonate well with the interviewers.