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- Tasks: Lead a team to support 2000 users in a dynamic Windows environment.
- Company: Join Squarepoint, a global leader in tech solutions.
- Benefits: Competitive salary, career growth, and a collaborative work culture.
- Why this job: Make a real impact while working with cutting-edge technologies.
- Qualifications: Experience in Microsoft environments and strong team leadership skills.
- Other info: Fast-paced role with opportunities for learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Squarepoint is looking for a Regional Team Lead in its main office locations to support a global community of approximately 2000 users in a Windows environment consisting of both physical and virtual desktops. The candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory/Group Policy, remote access assistance and hardware issues whilst leading a team of technical engineers.
- Ensure that incidents and service requests are resolved as per SLA.
- Lead the deployment of technical desktop technologies in both local and global projects.
- Prepare and perform appraisal reviews for team members, including salary communications.
- Lead regional team to provide top-tier customer service to the user base, ensuring that global standards are applied across regardless of region.
- Manage team absences, including holiday and sick days.
- Must be able to manage conflict, performance management and absences that are exceeding acceptable levels.
- Ensure that all working practices are adhered to and where required all supporting documentation is fit for purpose.
- Oversee the regional office expansions/fit-outs, liaising with the project and other Technology teams as well as supporting internal TSD staff to deliver the final estate.
- Coordinate delivery, installation, moves and changes of end user’s computer equipment and peripherals.
- Provide consultation and engagement on complex incidents and projects.
- Establish a strong and collaborative relationship with business streams at Squarepoint.
- Co-ordinate the operational acceptance of new services and technologies to the business.
Required Qualifications:
- Detailed knowledge and experience in a Microsoft environment supporting Windows 10/11, Windows Server 2012+, Office Suite including Office 365, and Azure, including SharePoint.
- Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions including Horizon View, VMware vSphere, software packaging and deployment.
- Detailed knowledge and experience installing, troubleshooting, and managing desktop hardware.
- Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively.
- Strong analytical, prioritising, interpersonal, problem-solving skills.
- Strong verbal and written communication skills.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to work in a fast-paced and deadline-oriented environment.
- Self-motivated with critical attention to detail and deadlines.
- Demonstrated interest in learning about new and emerging technologies.
- Self-directed learner and ability to find solutions to problems they have not encountered before.
- Degree in Computer Science, Engineering or related field or experience.
- Minimum 3 years’ experience in supervision or management of technical support teams.
Desktop Support Specialist employer: Squarepoint
Contact Detail:
Squarepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Squarepoint. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Windows environments and desktop support. Share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, shoot a quick thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It helps us keep track of candidates and ensures you’re considered for the roles that fit you best. So, don’t hesitate—get your application in!
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Specialist role. Highlight your experience with Windows environments, Microsoft Office, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Show Off Your Team Skills: Since this role involves leading a team, don’t forget to showcase your leadership experience. Talk about how you've managed conflicts or supported team members in the past. We love seeing candidates who can inspire and guide others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Squarepoint
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and the Office Suite. Be ready to discuss specific experiences where you've solved technical issues or led projects involving these technologies.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples of how you've managed conflicts, performance, and team dynamics in the past. Highlight any experience you have with appraisals or managing absences.
✨Demonstrate Customer Service Excellence
Squarepoint values top-tier customer service, so think of instances where you've gone above and beyond for users. Be ready to explain how you ensure that global standards are met across different regions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Practice articulating your thought process when faced with complex incidents or project challenges, showcasing your analytical abilities.
