Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a global community of 500+ users with desktop applications and hardware issues.
- Company: Join Squarepoint, a dynamic company focused on technology and user support.
- Benefits: Enjoy competitive salary, health benefits, and potential bonuses.
- Why this job: Be part of a collaborative team while enhancing your tech skills in a fast-paced environment.
- Qualifications: Knowledge of Microsoft environments and strong customer service skills required.
- Other info: Opportunity for on-call weekend support and automation of common tasks.
The predicted salary is between 48000 - 72000 £ per year.
Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500+ users in a Windows environment. The candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on-premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues.
Position Overview:
- Provide 24x5 support on-site and to a global community of approximately 500+ users as per business requirement.
- Provide on-call weekend support on a rotational basis.
- Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge base and incident management and request fulfillment processes.
- Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents.
- Provide alert management to proactively resolve failure alerts, degraded services and unavailable services through internal monitoring tools.
- Proactively automate common tasks to improve efficiency and increase productivity.
- Collaborate with internal and external teams to develop strategic solutions.
- Perform related duties & responsibilities as requested.
Required Qualifications:
- Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint.
- Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment.
- Detailed knowledge and experience installing, troubleshooting and managing desktop hardware.
- Relentless dedication to customer service.
- Works with minimum supervision, proactively follows up on outstanding issues/tickets.
- Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively.
- Strong analytical, prioritising, interpersonal, problem-solving skills.
- Strong verbal and written communication skills.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to work in a fast-paced and deadline-oriented environment.
- Self-motivated with critical attention to detail, deadlines and reporting.
- Demonstrated interest in learning about new and emerging technologies.
- Self-directed learner and ability to find solutions to problems they have not encountered before.
- Degree in Computer Science, Engineering or related field or experience.
Nice to have:
- Desired experience in the following areas a plus: Powershell and Python; Network.
The minimum base salary for this role is $80,000 if located in New York. This expectation is based on available information at the time of posting. This role may be eligible for discretionary bonuses, which could constitute a significant portion of total compensation. This role may also be eligible for benefits, such as health, dental, and other wellness plans, as well as 401(k) contributions. Successful candidates’ compensation and benefits will be determined in consideration of various factors.
Support Analyst - Desktop employer: Squarepoint Capital
Contact Detail:
Squarepoint Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - Desktop
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Office 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with us. Since this role involves supporting a global community, showcasing your ability to communicate effectively and resolve issues promptly will be crucial.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. We value candidates who can think critically and handle multiple tasks under pressure, so be ready to share examples of how you've successfully navigated challenging situations in the past.
✨Tip Number 4
Show your enthusiasm for learning new technologies, especially Powershell and Python, as these are nice-to-have skills for the role. Mention any self-directed projects or courses you've undertaken to enhance your technical knowledge.
We think you need these skills to ace Support Analyst - Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a Microsoft environment, particularly with Windows 10, Office Suite, and Active Directory. Use specific examples to demonstrate your skills in desktop support and customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention your experience with troubleshooting hardware and software issues, as well as your ability to work in a fast-paced environment.
Showcase Technical Skills: Clearly list your technical skills related to the job, such as knowledge of Powershell, Python, and network management. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Soft Skills: Don't forget to mention your interpersonal and problem-solving skills. The role requires collaboration with various teams, so emphasise your ability to communicate effectively and work well within a team.
How to prepare for a job interview at Squarepoint Capital
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10, Office Suite, and Active Directory during the interview. Be prepared to discuss specific examples of how you've supported users in these areas, as this will demonstrate your technical proficiency.
✨Emphasise Customer Service
Since the role requires a relentless dedication to customer service, share instances where you've gone above and beyond to assist users. This will show that you understand the importance of user satisfaction in a support role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical and problem-solving abilities.
✨Express Willingness to Learn
Mention your interest in new technologies and your self-directed learning approach. This is particularly important for a role that may involve emerging tech, so showing enthusiasm for continuous improvement can set you apart.
