At a Glance
- Tasks: Support 2000+ users with Windows applications and hardware issues, both onsite and remotely.
- Company: Join Squarepoint, a dynamic tech company focused on innovation and user support.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Great chance to learn and grow in a supportive team atmosphere.
- Why this job: Make a real difference by helping users solve tech problems in a fast-paced environment.
- Qualifications: Experience with Windows environments and strong customer service skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Squarepoint is looking for a Junior Desktop Support Analyst to support a global community of approximately 2000+ users in a Windows environment consisting of virtual desktops. The candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory, Remote Access assistance, and hardware issues.
Role Overview:
- Deliver 24x5 on-site and remote support to approximately 2,000 global users in accordance with business requirements.
- Participate in a rotational on-call schedule to provide weekend support.
- Manage service requests and incidents within defined service-level agreements, in line with documented internal runbooks.
- Provide first- and second-level support by triaging, diagnosing, and resolving service issues.
- Collaborate with Level 2 and Level 3 internal teams, external partners, and vendors to resolve complex incidents.
- Provide end-to-end hardware support, including inventory management and equipment procurement as required.
- Develop and maintain knowledge base articles and runbooks related to support processes, system changes, and operating procedures.
- Ensure effective execution of the Incident Management process to minimize production impact on end users.
- Provide project support to senior team members as required.
Required Qualifications:
- Knowledge and experience in a Microsoft environment supporting Windows 11, Office Suite including Office 365, and Azure, including SharePoint.
- Knowledge and experience with Active Directory, Remote Access solutions.
- Knowledge and experience installing, troubleshooting, and managing desktop hardware.
- Dedication to customer service.
- Works with minimum supervision, proactively follow up on outstanding issues/tickets.
- Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively.
- Strong analytical, prioritising, interpersonal, problem-solving skills.
- Strong verbal and written communication skills.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to work in a fast-paced and deadline-oriented environment.
- Self-motivated with critical attention to detail, deadlines, and reporting.
- Degree in Computer Science, Engineering or related field or experience.
Nice to have:
- Scripting in PowerShell and Python to proactively automate common tasks to improve efficiency and increase productivity.
- Software packaging and deployment.
- Ability to manage small-medium sized projects within defined timeline and budget.
- Demonstrated interest in learning about new and emerging technologies.
- Self-directed learner and ability to find solutions to problems they have not encountered before.
Junior Desktop Support Analyst in London employer: Squarepoint Capital
Squarepoint is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation among elite professionals in the trading industry. Located in New York, employees benefit from competitive compensation packages, including discretionary bonuses and comprehensive health and wellness plans, while also having ample opportunities for professional growth and development through mentorship and training programs. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Desktop Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Squarepoint Capital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Squarepoint Capital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Squarepoint Capital!
✨Direct Apply to Squarepoint Capital
Let's not forget to apply directly through the Squarepoint Capital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Desktop Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Squarepoint Capital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Squarepoint Capital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Squarepoint Capital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
