Customer Success Executive (12 Month FTC) in Maidenhead

• As a Customer Success Executive, you’ll support the Customer Success Manager in driving retention and growth across our customer base. You’ll help manage key day-to-day activities, including renewal preparation and tracking, and identifying upsell opportunities as customers grow their usage of SquaredUp
• You’ll work closely with the Customer Success Manager to ensure customers receive the best value from the platform; coordinating renewal paperwork, monitoring account health, and flagging risks or expansion signals early
• Manage the renewals and sales inboxes
• Issue customer licenses
• Follow up with customers throughout the renewals process to ensure timely completion
• Proactively reach out to at-risk customers to support retention
• Support Technical Account Managers with customer check-in emails
• Own onboarding and ongoing check-ins for a subset of our customer base
• Follow up with customers after events to maintain engagement and capture feedback

Benefits

• Private medical care: Wherever you are in the world, we want you to have access to great, private medical care
• Generous holiday allowance: Rest is essential for great work so we offer generous annual leave to help you get the right balance in life. We also offer the option to take additional unpaid leave
• Learning and Developmnet: We love learning and want all of our people to continually develop. Everyone gets access to L&D opportunities, including on-demand learning resources
• Company pension: We want to make sure you’re set up for life after work so we contribute generously toward your pension.
• Wellness perks: Our dedicated wellbeing team is available to support you. We want you to thrive so we offer country-specific wellness perks
• Home set-up environment: We want you to be equipped to do your best work from where you are, so we provide you with an allowance to create the right set up for you
• Charity and volunteering support: Giving back to our communities is super important. So we have a fundraising match scheme and offer paid volunteering days
• Gathering together: We believe it’s important to meet in person on occasion. So, we offer opportunities to gather at the nearest hub and at key events

• Proactive approach and ability to take ownership of tasks
• Strong customer service skills and empathy
• Strong organisation and attention to detail
• Collaboration skills - communicating with multiple teams on behalf of customers
• Good communication skills
• Confident adopting new tools and systems, including Salesforce
• Experience handling admin or process-driven tasks
• Exposure to SaaS applications and/or CRM systems