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For Companies At a Glance
- Tasks: Support customers in a hostel environment, providing coaching and practical assistance.
- Company: Join Squared, a supportive organisation dedicated to helping vulnerable individuals thrive.
- Benefits: Enjoy flexible working hours, a collaborative team, and the chance to make a real difference.
- Why this job: Be part of a positive change, working closely with a passionate team and community partners.
- Qualifications: Empathy, resilience, and a proactive attitude are key; experience in support roles is a plus.
- Other info: Fixed-term contract covering maternity leave from April to November, with varied shift patterns.
The predicted salary is between 24000 - 36000 £ per year.
Fixed Term Contract - Maternity Cover April - November 2025
37hrs a week including some weekend working
Mixed Shift Patterns: 7am-3pm, 11am-7pm, 9.30-5.30pm
Weekend Working: 1 in 4 weekends approx
About The Role
Supported Housing is a crucial part of the business. As a Support Coach, you will be the primary support for customers, working in a team of Hostel Support Coaches to deliver the best possible outcomes; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of both customers and the team. You will be part of a small team providing intense therapeutic support.
You will work alongside other Support Coaches, the Team Leader, and Services Manager to promote and ensure a psychologically informed way of working, providing a flexible and adaptive service to meet the changing needs of customers and the team. Collaboratively, you will provide consistent boundaries, a trauma-informed approach, practical support, good housing management, and strong financial control. Working closely with our independent living Housing Services Team, you will ensure the seamless provision of a complete housing and support solution throughout our customers’ personal journey with Squared.
In partnership with Luton community support groups, LBC, partner agencies, and internal teams, you will aim to provide a safe environment that builds customer confidence and promotes positive change and development.
Key responsibilities include:
- Delivering the day-to-day running of the hostel and direct support to customers.
- Using psychologically informed, person-centred, non-judgmental coaching tailored to individual needs.
- Managing your own caseload, organizing and conducting support sessions, attending meetings, and supporting external appointments and referrals.
- Thinking creatively to deliver effective support.
- Conducting assessments, devising and implementing support and risk management plans.
- Managing arrears and assisting with benefit claims and personal contribution charges, including setting up payment plans and handling queries.
- Maintaining a safe and secure living environment for customers and staff.
- Supporting customers in developing independent life skills for successful move-on into the community.
- Carrying out room checks and ensuring health and safety compliance.
- Collaborating with the team to deliver consistent, positive service and appropriate behaviour.
- Recognizing challenging situations and supporting colleagues to influence positive customer behaviour.
- Recording support activities daily and updating internal systems.
- Informing customers of their rights and responsibilities and empowering participation in service improvements.
- Providing cover for other Support Coaches as needed.
- Liaising with professionals such as social workers, solicitors, police, and education providers.
- Collaborating with other departments (Repairs, Cleaning, Gardening, Finance).
- Adhering to child protection and safeguarding policies, reporting concerns as required.
- Following all company policies, including Health and Safety, Fairness, Lone Working, SOVA, and Child Protection.
- Promoting Squared services within the wider community.
About You
We seek a motivated, empathetic individual capable of coaching, mentoring, and empowering vulnerable people, with the ability to challenge negative behaviour when necessary. You should be proactive, organized, and efficient, able to work under pressure while maintaining high standards of client care. Resilience, a positive outlook, and approachability are essential, along with a willingness to go the extra mile to achieve results.
Hostel Support Worker - fixed term employer: Squared
Contact Detail:
Squared Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Support Worker - fixed term
✨Tip Number 1
Familiarise yourself with psychologically informed approaches to support. Understanding these methods will not only help you in interviews but also demonstrate your commitment to the role and the well-being of the customers you'll be working with.
✨Tip Number 2
Network with professionals in the supported housing sector. Attend local community events or workshops related to mental health and housing support. This can provide valuable insights and connections that may enhance your application.
✨Tip Number 3
Prepare for situational interview questions by thinking about past experiences where you've successfully supported individuals in challenging situations. Be ready to share specific examples that highlight your coaching and mentoring skills.
✨Tip Number 4
Research Squared's values and mission. Tailoring your conversation during the interview to reflect how your personal values align with theirs can make a strong impression and show your genuine interest in the role.
We think you need these skills to ace Hostel Support Worker - fixed term
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hostel Support Worker position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in support roles or working with vulnerable individuals. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide empathetic and effective support.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting vulnerable people and your understanding of psychologically informed approaches. Provide examples of how you've successfully managed challenging situations or supported individuals in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Squared
✨Show Your Empathy
As a Hostel Support Worker, empathy is key. Be prepared to share examples of how you've supported vulnerable individuals in the past. Highlight your ability to listen and respond to their needs with compassion.
✨Demonstrate Your Organisational Skills
This role requires managing your own caseload and conducting support sessions. Discuss your methods for staying organised and prioritising tasks, especially when under pressure. Use specific examples to illustrate your efficiency.
✨Familiarise Yourself with Psychologically Informed Approaches
Understanding psychologically informed ways of working is crucial for this position. Brush up on relevant theories and practices, and be ready to discuss how you would apply them in real-life scenarios during the interview.
✨Prepare for Team Collaboration Questions
You'll be working closely with other Support Coaches and various professionals. Think about times you've successfully collaborated in a team setting. Be ready to explain how you handle conflicts and ensure a positive team dynamic.
