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- Tasks: Manage and improve lending operations for Square's UK market, ensuring a great seller experience.
- Company: Join Square, a leading tech company revolutionising financial services for sellers worldwide.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for personal growth.
- Why this job: Be part of a mission to empower businesses and shape the future of commerce.
- Qualifications: 5+ years in commercial lending or financial services with strong project management skills required.
- Other info: We're committed to inclusivity and equal opportunity in our hiring process.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
Block Inc. is looking for a Lending Operations Program Manager to join our Square Credit Team in the UK. Reporting to the Head of Global Lending Operations, you will be responsible for defining, documenting, monitoring, and improving our end-to-end operations & processes to manage Lending program operations for sellers using Square.
You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity towards our procedures while maintaining a positive seller experience. You will enjoy finding creative ways to support program operations and manage risk while improving seller experience, and will become a Square credit product expert who has the opportunity to affect the product roadmap and customer experience.
Key Responsibilities:
Program Oversight:
Define and maintain policy, process, and program structure for the UK market.
Coordinate program tasks across in-market teams including Customer Success (CS), Account Management (AM), Sales, and other operational support teams.
Develop and maintain lending standard operating procedures (SOPs) and policies for the Square Loans Product.
Operational and Programmatic Support:
Serve as the escalation point for credit reviews, servicing requests, and/or insolvency paperwork.
Maintain relationships with in-market stakeholders.
Partner with Product teams to ensure the success of the product.
Handle escalations and define operations processes to support the Loan Operations team.
Build, maintain and deliver training for operations teams, refining training materials based on feedback and product requirements.
Continuous Improvement:
Regularly review and enhance procedures based on program changes, operational feedback, and in-market learnings.
Scope and implement operational enhancements for the UK and other markets, as required.
Stay up to date with Compliance, Legal requirements, or operational changes and incorporate feedback from CS, Sales, AM teams.
Project Management:
Develop project plans, track risks, dependencies, and collaborate with all Directly Responsible Individuals (DRIs).
Qualifications
Over 5 years of experience in commercial lending, credit operations, or financial services.
Proven experience in program or project management within the banking or financial services industry, specifically in loans or related products.
Strong understanding of the UK commercial lending market and regulatory environment.
Excellent communication, leadership, and stakeholder management skills.
Ability to work cross-functionally and manage complex projects with multiple stakeholders.
Ability to drive program success from inception to completion.
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our .
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
UK Lending Operations Program Manager, Square employer: Square
Contact Detail:
Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Lending Operations Program Manager, Square
✨Tip Number 1
Familiarise yourself with Square's products and services, especially those related to lending and financial services. Understanding how Square integrates these solutions can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Square, particularly those in the Lending Operations or Credit teams. They can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Stay updated on the latest trends and regulations in the UK commercial lending market. This knowledge will not only prepare you for potential interview questions but also show your commitment to the industry.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that highlight your project management skills and ability to work cross-functionally. Tailoring your stories to align with Square's mission can make a strong impression.
We think you need these skills to ace UK Lending Operations Program Manager, Square
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the UK Lending Operations Program Manager position. Tailor your application to highlight relevant experience in commercial lending and project management.
Craft a Tailored CV: Your CV should reflect your experience in financial services and program management. Use specific examples that demonstrate your ability to manage complex projects and work cross-functionally. Highlight any experience with compliance and regulatory requirements in the UK market.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with Square's mission and values, particularly in creating an inclusive economy. Mention any innovative ideas you have for improving seller experiences.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter. Look for any grammatical errors or typos, and ensure that your documents are clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Square
✨Understand the Company and Its Products
Before your interview, take some time to research Square and its lending products. Familiarise yourself with their services, especially the Square Loans Product, and think about how your experience aligns with their mission to support sellers.
✨Showcase Your Project Management Skills
As a Lending Operations Program Manager, you'll need strong project management skills. Be prepared to discuss specific projects you've managed in the past, focusing on how you coordinated tasks across teams and handled any challenges that arose.
✨Demonstrate Empathy and Seller Focus
Square values empathy for its sellers. Think of examples where you've put the needs of clients or customers first, and be ready to explain how you would enhance the seller experience in your role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential challenges in lending operations and how you would approach them, particularly in relation to compliance and risk management.
