Channel Sales Learning and Experience Designer

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise‑scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role: We’re building something the industry hasn’t seen before: a world‑class Independent Consultant (IC) programme that drives economic empowerment for small businesses. This isn’t just another partner enablement initiative—it’s a premium, transformational programme that requires someone who can think differently about learning, engagement, and scale.

As our Learning & Experience Designer for Channel Sales, you’ll architect the experiences that turn our Partners, Resellers, and Independent Consultants into trusted advisors for Square. You’ll be the architect of a programme that sets a new standard—one that combines innovative learning design, strategic communications, and a relentless focus on outcomes. This role is for someone who sees enablement as more than content delivery. You understand that great experiences drive behaviour change, and you know how to build systems that scale without losing their impact.

Responsibilities:

• Pioneer a transformational learning experience
• Design and own the end‑to‑end enablement journey for our Channel Sales teams—from first touch to ongoing mastery
• Build a premium programme that reflects the calibre of our IC initiative: structured, sophisticated, and measurably effective
• Challenge conventional enablement approaches and introduce innovative formats that drive deeper understanding and faster action
• Translate complex product, pricing, and go‑to‑market strategies into experiences that feel intuitive and empowering
• Establish the frameworks, standards, and best practices that will define how we enable at scale
• Partner closely with Marketing, Sales, and Partnerships to ensure our enablement strategy moves at the speed of our business
• Use data, feedback, and experimentation to continuously raise the bar on effectiveness
• Reinvent how we communicate with our channels
• Own the communications strategy for Channel Sales—bringing clarity, consistency, and purpose to every touchpoint
• Design and orchestrate key moments including: Product and feature launches that inspire action, Regular updates that inform without overwhelming, Partner townhalls that build community and momentum
• Cut through the noise: prioritize what matters, eliminate duplication, and ensure every message drives meaningful outcomes
• Build a communications engine that scales as our IC programme grows

Qualifications:

• 5+ years designing learning experiences in a sales enablement environment—you understand what actually drives seller behaviour and performance
• Proven track record of building enablement programmes from the ground up, not just maintaining existing ones
• Deep expertise in learning design principles with a portfolio that shows innovation, not just execution
• Experience enabling Channel Sales (partners, resellers, or similar) is a strong advantage—you know the unique challenges of enabling people outside your four walls
• Demonstrated ability to translate complex product or commercial information into clear, compelling learning experiences
• Track record of building scalable systems and processes that maintain quality while growing fast

Skills that set you apart:

• You’re a systems thinker who can see the big picture while sweating the details
• You know how to balance structure with creativity—building frameworks that enable consistency without stifling innovation
• You’re comfortable with ambiguity and energized by building something new
• You use data to inform decisions, but you also trust your instincts about what will resonate
• You’re an exceptional communicator who can influence stakeholders at all levels
• You have a bias toward action and iteration over perfection

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.