At a Glance
- Tasks: Engage with customers to remind them about services and improve retention.
- Company: Local dealer group in Southampton with a focus on customer service.
- Benefits: £33,000 OTE, flexible hours, full training, and staff discounts.
- Other info: Full-time role with occasional Saturday mornings and excellent career development.
- Why this job: Join a dynamic team and help keep vehicles in top condition without hard selling.
- Qualifications: Strong telephone skills, database management experience, and good administration abilities.
The predicted salary is between 24000 - 36000 € per year.
Overview
My clients, a local dealer group, are looking to employ an AFTERSALES BOOKING ADMINISTRATOR for their busy motor business in Southampton.
£33,000 OTE PLUS MANY BENEFITS
Responsibilities
- Contact the database of existing service customers to remind them about services due, warranty recalls, and product updates with a view to improving customer retention and service bookings.
- Handle this as an informative sales role with no hard sell involved; prompt a positive response to maintain customers\' vehicles in tip top condition.
- Utilise telephone skills, database management, and strong administration and PC skills to perform duties.
Qualifications and Skills
- Very competent and capable on the telephone.
- Experience with database management.
- Very good administration and PC skills.
Training and Working Hours
- Full training will be provided and you will not be expected to contact customers until you are competent and confident in doing so.
- The hours are flexible and this is a full-time Monday to Friday position with the occasional Saturday morning.
Benefits
- There is also a staff discount scheme.
Application
If you feel you have the qualities my clients require please apply now for this motor trade job.
CUSTOMER CONTACT CENTRE EXECUTIVE ( CALL CENTRE ) in Eastleigh employer: SQUARE PEG RECRUITMENT SOUTH CENTRAL LTD
Join a dynamic local dealer group in Southampton, where we prioritise employee well-being and growth. As a Customer Contact Centre Executive, you'll enjoy a supportive work culture with flexible hours, comprehensive training, and a generous staff discount scheme, all while contributing to customer satisfaction in the motor industry. We believe in nurturing talent and providing opportunities for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Detail:
SQUARE PEG RECRUITMENT SOUTH CENTRAL LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER CONTACT CENTRE EXECUTIVE ( CALL CENTRE ) in Eastleigh
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communicating effectively, try role-playing with a friend or family member. It’ll help you feel more confident when it’s time to chat with customers.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace CUSTOMER CONTACT CENTRE EXECUTIVE ( CALL CENTRE ) in Eastleigh
Some tips for your application 🫡
Show Off Your Phone Skills:Since this role is all about contacting customers, make sure to highlight your telephone skills in your application. We want to see how you can engage with customers and keep them informed without being pushy.
Database Management Matters:Don’t forget to mention any experience you have with database management. We’re looking for someone who can handle customer information efficiently, so let us know how you’ve done this in the past!
Be Organised and Detail-Oriented:This job requires strong administration skills, so make sure your application reflects your attention to detail. We love candidates who can keep things running smoothly, so share examples of how you've managed tasks effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t miss out on that opportunity!
How to prepare for a job interview at SQUARE PEG RECRUITMENT SOUTH CENTRAL LTD
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Contact Centre Executive. Familiarise yourself with the responsibilities like contacting customers about services and handling database management. This will show that you're genuinely interested and prepared.
✨Practice Your Phone Skills
Since this role heavily relies on telephone communication, practice your phone etiquette. Try role-playing with a friend or family member to get comfortable with how you’ll engage with customers. Remember, it’s all about being informative and friendly!
✨Show Off Your Admin Skills
Be ready to discuss your experience with database management and administration. Bring examples of how you've successfully managed data in previous roles. This will help demonstrate your capability and confidence in handling the tasks required.
✨Ask Smart Questions
Prepare some thoughtful questions to ask during the interview. This could be about the team you'll be working with or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to their success.
