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- Tasks: Provide top-notch customer support and manage administrative tasks efficiently.
- Company: Join a high-performing team at Square Peg Associates, a leading recruitment consultancy.
- Benefits: Competitive salary, 25 days holiday, and a supportive team culture.
- Other info: Flexible office hours and opportunities for growth and collaboration.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in customer support or administration with excellent communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Are you looking to join a high‑performing organisation where your administrative expertise and problem‑solving skills can truly shine? We are on the lookout for business to business customer support experience, someone who is great at building rapport with your customer, is super organised and people‑focused.
Responsibilities:
- Deliver efficient, accurate customer service and administrative support across a variety of tasks.
- Manage incoming enquiries, providing clear, professional guidance with empathy, professionalism and confidence.
- Maintain high standards of data accuracy, documentation, and customer record‑keeping via the company CRM database.
- Prioritise workloads effectively in a fast‑paced environment, adapting quickly to changing demands.
- Use sound judgement to resolve issues, escalate when needed, and ensure smooth day‑to‑day operations.
The role is a 50/50 split of customer support to admin tasks. Work office hours Monday to Thursday 9am-5pm, Friday finish at 2.30pm.
What we’re looking for / Qualifications:
- Strong administrative or customer support background - ideal for candidates from admin, contact centre, logistics, business to business support or sales administrative environment.
- Excellent communication skills with the ability to handle queries or complex situations professionally.
- High attention to detail and accuracy when providing system or customer updates.
What’s in it for you?
- A competitive salary of 26,000 – 29,000 per annum.
- 25 days holiday plus bank holidays.
- A chance to broaden your administrative and customer driven skill set and gain valuable experience in a dynamic operations environment.
- A supportive team culture that values growth, collaboration, and continuous improvement.
If you’re motivated, detail‑oriented, and ready to bring your customer relations and administrative expertise to a role where you can make a real impact, we’d love to hear from you.
Locations: Rossendale, Burnley
Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.
Customer Centric Administrator employer: Square Peg Associates
Contact Detail:
Square Peg Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Centric Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Centric Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to customer service and admin tasks. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for customer support and organisation come through. They want to see how you'd fit into their team culture.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining a high-performing organisation.
We think you need these skills to ace Customer Centric Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Centric Administrator role. Highlight your administrative expertise and any customer support experience you have, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your problem-solving skills can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Attention to Detail: In your application, demonstrate your high attention to detail. Whether it's through your CV formatting or the accuracy of the information provided, we want to see that you take pride in your work and can maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our dynamic team!
How to prepare for a job interview at Square Peg Associates
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer queries in the past, especially in a business-to-business context. Think of specific examples where you built rapport and resolved issues effectively.
✨Show Off Your Organisational Skills
Prepare to demonstrate your organisational prowess. Bring examples of how you've managed multiple tasks or prioritised workloads in a fast-paced environment. You might even want to mention any tools or methods you use to stay organised.
✨Be Data Savvy
Since maintaining data accuracy is key, be prepared to talk about your experience with CRM systems or similar databases. Highlight your attention to detail and give examples of how you've ensured high standards in record-keeping.
✨Practice Empathy and Professionalism
In your responses, showcase your ability to handle complex situations with empathy and professionalism. Think of scenarios where you had to adapt quickly to changing demands and how you maintained a positive attitude while doing so.