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For Companies At a Glance
- Tasks: Manage client accounts, generate new business, and negotiate contracts.
- Company: Join a rapidly growing local business in Accrington with a relaxed vibe.
- Benefits: Enjoy remote work, a competitive salary, and a range of perks including training and wellness programmes.
- Why this job: Be part of a supportive team that values your growth and offers a casual work environment.
- Qualifications: Looking for outgoing individuals with 3+ years in account management and strong communication skills.
- Other info: Opportunity to contribute to community projects with a paid volunteer day.
The predicted salary is between 24000 - 28800 £ per year.
Company Overview
Our client is a local, rapidly growing business located in the heart of Accrington. Our client is experiencing rapid growth and is seeking a talented Customer Account Manager to join their team. With a relaxed working environment and a casual dress code, this is the perfect opportunity to thrive in a supportive and forward‑thinking company.
Role Profile
The Customer Account Manager will help grow the organisation’s directly operated accounts. You will oversee a portfolio of assigned customers, generate new business from existing clients, and actively pursue new sales opportunities. You will also manage customer account management, including negotiating contracts and agreements to maximise profit.
Benefits and Hours
- Salary: £28,000 – £32,000 (dependent on experience).
- Working Hours: Hours 9 am – 5 pm (60/40 remote working).
- Pension Scheme: Enjoy the benefits of our company pension scheme.
- Annual leave: 21 days, increasing to 28 with length of service.
- Death in service benefit: A lump sum payment to your nominated beneficiary if you die while employed by the company.
- Bonus scheme: A performance‑based reward system that pays out a percentage of your salary based on your achievements and the company’s results.
- Training and development opportunities: A range of courses, workshops, and mentoring programmes to help you enhance your skills and advance your career.
- Paid volunteer day: A day off each year to support a charity or community project of your choice.
- Company pension: A retirement savings plan that the company contributes to on your behalf.
- Health & wellbeing programme: A variety of initiatives and activities to promote your physical and mental health, such as gym memberships, health screenings, and counselling services.
- Free parking: A designated parking space for your vehicle at the company premises.
Key Responsibilities
- Be the main contact for all client issues and needs.
- Strengthen and maintain client relationships for long‑term partnerships.
- Manage KPI’s, new customers, and onboarding process efficiently.
- Manage and retain existing customers.
- Develop and use comprehensive knowledge of products and services to upsell and cross‑sell to clients.
- Use BI reporting tool to identify and address down‑traders and marginal gains.
Qualifications And Skills
To succeed in this role, you should have:
- Outgoing, positive, and excellent communication skills, especially on the phone.
- Experience in account management, business building, logistics and supply chain.
- Strong and accurate administration skills.
- Commercial mindset.
- Flexible and supportive team player.
- Ability to handle a healthy workload and keep focus and organisation.
- Ability to comprehend and follow company process and procedure.
- History of customer service success and drive to improve customer experience.
- Familiarity with IT products and solution selling.
- At least 3 years of customer account management experience, with proven success of delivering strong results and maximising opportunities.
Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.
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Customer Account Manager employer: Square Peg Associates
Contact Detail:
Square Peg Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the business.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer accounts in the past. Highlighting your achievements will show that you have the experience needed to excel in this role.
✨Tip Number 4
Stay updated on industry trends and challenges. Being knowledgeable about the logistics and supply chain sector will allow you to engage in meaningful conversations during interviews and showcase your commercial mindset.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Use specific examples that demonstrate your ability to manage client relationships and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Customer Account Manager position and express your passion for building long-term client relationships.
Highlight Relevant Skills: In your application, emphasise your communication skills, commercial mindset, and experience with BI reporting tools. These are key attributes that the company is looking for in a candidate.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales growth percentages or successful client retention rates. This will help demonstrate your capability to deliver strong results and maximise opportunities.
How to prepare for a job interview at Square Peg Associates
✨Showcase Your Communication Skills
As a Customer Account Manager, excellent communication is key. Be prepared to demonstrate your ability to engage with clients effectively, both verbally and in writing. Use examples from your past experiences to highlight how you've successfully managed client relationships.
✨Understand the Company and Its Products
Do your homework on the company and its offerings. Familiarise yourself with their products and services so you can discuss how you would upsell or cross-sell them to clients. This shows your genuine interest and readiness to contribute to their growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client issues. Prepare scenarios from your previous roles where you successfully resolved conflicts or improved customer satisfaction, as this will demonstrate your capability in managing accounts.
✨Highlight Your Team Player Attitude
The role requires collaboration with various teams. Share examples of how you've worked effectively within a team to achieve common goals. Emphasising your flexibility and supportiveness will resonate well with the company's culture.
