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- Tasks: Provide top-notch customer support and manage administrative tasks with precision.
- Company: Join a high-performing organisation that values your skills and expertise.
- Benefits: Competitive salary, 25 days holiday, and a supportive work environment.
- Other info: Enjoy flexible office hours and a dynamic workplace culture.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Experience in customer support or administration with strong communication skills.
The predicted salary is between 22000 - 29000 £ per year.
Are you looking to join a high‑performing organisation where your administrative expertise and problem‑solving skills can truly shine? We are on the lookout for business to business customer support experience, someone who is great at building rapport with your customer, is super organised and people‑focused.
Responsibilities
- Deliver efficient, accurate customer service and administrative support across a variety of tasks.
- Manage incoming enquiries, providing clear, professional guidance with empathy, professionalism and confidence.
- Maintain high standards of data accuracy, documentation, and customer record‑keeping via the company CRM database.
- Prioritise workloads effectively in a fast‑paced environment, adapting quickly to changing demands.
- Use sound judgement to resolve issues, escalate when needed, and ensure smooth day‑to‑day operations.
The role is a 50/50 split of customer support to admin tasks. Work office hours Monday to Thursday 9am-5pm, Friday finish at 2.30pm.
What we’re looking for / Qualifications
- Strong administrative or customer support background - ideal for candidates from admin, contact centre, logistics, business to business support or sales administrative environment.
- Excellent communication skills with the ability to handle queries or complex situations professionally.
- High attention to detail and accuracy when providing system or customer updates.
What’s in it for you?
A competitive salary of 26,000 – 29,000 per annum, 25 days holiday plus.
Customer Centric Administrator in Burnley employer: Square Peg Associates
Contact Detail:
Square Peg Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Centric Administrator in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Centric Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your responses. We want you to showcase your problem-solving skills and ability to build rapport with customers, so be ready to share examples from your past experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for their team and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Centric Administrator in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative expertise and customer support experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Centric Administrator role. Share specific examples of how you've built rapport with customers and handled complex situations.
Showcase Your Organisational Skills: In your application, emphasise your ability to manage workloads effectively in a fast-paced environment. We love candidates who can adapt quickly, so share any experiences that demonstrate your organisational prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Square Peg Associates
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Centric Administrator. Familiarise yourself with common customer support scenarios and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building rapport with customers, be ready to share examples of how you've successfully interacted with clients in the past. Think of specific situations where you resolved issues or provided exceptional service, and highlight your communication skills.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks, especially in a fast-paced environment. You might want to mention any tools or methods you use to stay organised, as this will show that you can handle the demands of the role effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of a few challenging situations you've faced in previous roles and how you approached them. This will demonstrate your sound judgement and ability to adapt to changing demands, which are crucial for this position.