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For Companies At a Glance
- Tasks: Handle customer queries and build strong relationships in a vibrant office environment.
- Company: Join a reputable organisation known for excellent customer service and a positive culture.
- Benefits: Enjoy an excellent salary, benefits, and a modern office with an onsite restaurant.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong IT skills are essential.
- Other info: Great career growth opportunities in a supportive and professional setting.
The predicted salary is between 28800 - 48000 £ per year.
Location: Accrington
Salary: Excellent salary & benefits
Our client is a professional organisation with a large Customer Service team within an open plan office environment. They are looking for an exceptional Customer Service candidate who can handle all queries and clients with confidence and maturity. This is an office based Customer Service role, a really varied position dealing with business customers, resolving queries regarding orders, samples, and logistics queries. It will involve vast liaison with other areas of the business. This is a busy role with an upbeat, positive and professional environment. This is not a call centre; it is working for a business that prides itself on providing excellent, professional and efficient service. The showrooms and offices are modern and contemporary with an onsite restaurant. This is a fabulous role; please call us for further details.
Responsibilities
- Answering inbound customer service calls as well as dealing with email correspondence
- Query resolution – building relationships with customers and suppliers
- Building an excellent rapport with customers delivering a 1st class service
- Will forward any non customer service calls to the relevant department
- Deal with technical information and queries
- Completing all relevant paperwork and administration
Qualifications
- Essential to have worked in an office environment dealing with professional customer service calls
- Strong IT skills including Word & Excel
- An excellent telephone manner, polite, friendly and informative
We are looking for someone who is used to dealing with complex queries with ease. Someone who has previous work experience within a Customer focused environment. An excellent working environment is provided within a highly reputable business with great employee benefits. Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.
Customer Service Account Manager in Accrington employer: Square Peg Associates
Contact Detail:
Square Peg Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Manager in Accrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Account Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they pride themselves on excellent service. Think about how your experience aligns with their values and be ready to share specific examples.
✨Tip Number 3
Practice your communication skills! Since this role involves handling queries and building relationships, it’s crucial to demonstrate a friendly and professional manner. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of standing out to employers.
We think you need these skills to ace Customer Service Account Manager in Accrington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled queries and built relationships with clients in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic CV! We love it when candidates tailor their applications to match the job description. Mention your strong IT skills and any relevant experience that aligns with the role of Customer Service Account Manager.
Be Professional Yet Friendly: Your application should reflect the upbeat and professional environment we pride ourselves on. Use a polite and friendly tone in your cover letter, showing us that you can communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fabulous role. Don’t miss out on this opportunity!
How to prepare for a job interview at Square Peg Associates
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand how to handle queries, build rapport, and resolve issues effectively. This will help you demonstrate your expertise during the interview.
✨Showcase Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with Word and Excel. Maybe even bring examples of how you've used these tools to improve customer service or streamline processes.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Think of examples from your past experiences where you successfully resolved complex queries and built relationships with clients.
✨Emphasise Your Professionalism
This role requires a mature and professional approach. During the interview, convey your ability to maintain a polite and friendly demeanour, even in challenging situations. Show them you can represent their brand positively.
