At a Glance
- Tasks: Deliver exceptional customer service and support for online shoppers.
- Company: Join a leading brand known for quality products and customer care.
- Benefits: Competitive salary, healthcare, pension scheme, and early finishes on Fridays.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be the friendly face of our brand and make customers' shopping experiences memorable.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 27900 - 34100 £ per year.
We are seeking a professional, customer-focused Customer Service E-Commerce Coordinator to deliver an exceptional experience for our online customers.
Representing a superb brand with great products, you will be the first point of contact for customers, providing knowledgeable, friendly and efficient support throughout their purchasing journey.
This role requires excellent communication skills, strong attention to detail and the ability to manage multiple tasks while maintaining the highest standards of customer care.
Salary is highly competitive and attractive, benefits are plentiful including company pension, healthcare scheme and an early finish on Friday afternoons.
Key Responsibilities Deliver outstanding customer service for all online shop enquiries.
Manage and respond to Live Chat and chatbot enquiries, including: Delivery updates Sample requests Order tracking and non-delivery queries Product information and recommendations Product faults and after-sales support Escalate complex enquiries by contacting customers directly via telephone when required to provide a personalised service.
Process online orders by transferring orders from the e-commerce platform into the company's internal order management system.
Monitor and follow up on outstanding orders, liaising with couriers and transport providers to reso...
Customer Service Account Manager employer: Square Peg Associates Ltd
Square Peg Associates Ltd is an exceptional employer located in East Lancashire, offering a dynamic work environment where innovation and teamwork thrive. With a strong focus on employee development, you will have ample opportunities for growth while leading a dedicated team in delivering outstanding customer service. The company fosters a culture of continuous improvement and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
