At a Glance
- Tasks: Provide top-notch customer support and manage administrative tasks with precision.
- Company: Join a high-performing team at Square Peg Associates, a leading recruitment consultancy.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive team culture.
- Other info: Flexible office hours and opportunities for growth await you!
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in customer support or administration with excellent communication skills.
The predicted salary is between 26000 - 29000 £ per year.
Overview
Are you looking to join a high‑performing organisation where your administrative expertise and problem‑solving skills can truly shine?
We are on the lookout for business to business customer support experience, someone who is great at building rapport with your customer, is super organised and people‑focused.
Responsibilities
- Deliver efficient, accurate customer service and administrative support across a variety of tasks.
- Manage incoming enquiries, providing clear, professional guidance with empathy, professionalism and confidence.
- Maintain high standards of data accuracy, documentation, and customer record‑keeping via the company CRM database.
- Prioritise workloads effectively in a fast‑paced environment, adapting quickly to changing demands.
- Use sound judgement to resolve issues, escalate when needed, and ensure smooth day‑to‑day operations.
The role is a 50/50 split of customer support to admin tasks.
Work office hours Monday to Thursday 9am-5pm, Friday finish at 2.30pm.
- What were looking for / Qualifications
- Strong administrative or customer support background - ideal for candidates from admin, contact centre, logistics, business to business support or sales administrative environment.
- Excellent communication skills with the ability to handle queries or complex situations professionally.
- High attention to detail and accuracy when providing system or customer updates.
Whats in it for you?
- a competitive salary of 26,000 – 29,000 per annum
- 25 days holiday plus bank holidays
- A chance to broaden your administrative and customer driven skill set and gain valuable experience in a dynamic operations environment.
- A supportive team culture that values growth, collaboration, and continuous improvement.
If youre motivated, detail‑oriented, and ready to bring your customer relations and administrative expertise to a role where you can make a real impact, wed love to hear from you.
- Locations
- Rossendale
- Burnley
Join this dynamic team and contribute to the continued growth! If youre an ambitious individual with a passion for your work, wed love to hear from you.
About Square Peg Associates
At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England.
Our approach is personal and tailored to each candidate.
We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level.
Before representing any candidate to our esteemed client base, we build strong relationships with them.
If youre interested in exploring our current vacancies, visit our website at Squarepegassociates. co. uk.
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Customer Centric Administrator employer: Square Peg Associates
As a leading recruitment consultancy in the UK, we pride ourselves on fostering a supportive and dynamic work culture that values attention to detail and ambition. Our Temp Data Entry Administrator role offers competitive pay and the opportunity to gain valuable experience in a fast-paced environment, with potential for future growth within the company. Join us and be part of a team that is dedicated to your professional development and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Centric Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Square Peg Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Square Peg Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Centric Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Square Peg Associates:Your cover letter is your chance to shine! Tell us why you want to work at Square Peg Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Square Peg Associates!
How to prepare for a job interview at Square Peg Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
