Square One Resources is seeking a Service Desk Architect to lead the design and transformation of enterprise Service Desk and End User Support within a complex, multi‑supplier banking environment. The role requires shaping target operating models, SIAM governance and robust service integration across ServiceNow/ITSM, CMDB, IAM and cloud platforms.
You will drive KPIs, SLAs and continuous improvement while coordinating with technology, security and business stakeholders to improve resilience and
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Enterprise Service Desk Architect - SIAM & ITSM Leader in Sheffield employer: Square One Resources
Join a forward-thinking organisation that values innovation and collaboration, where your role as an Organisational Transformation Lead will be pivotal in driving meaningful change. With a focus on employee growth and a culture that encourages continuous improvement, you'll have the opportunity to shape strategic partnerships and enhance operational effectiveness. Located in a dynamic environment, this role offers competitive compensation and the chance to make a significant impact on business outcomes.
