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- Tasks: Lead and coordinate responses to critical incidents for global operations.
- Company: Join a leading financial services organisation focused on service stability.
- Benefits: Enjoy hybrid work options and competitive daily rates.
- Why this job: Be part of a dynamic team driving continuous service improvements in a high-pressure environment.
- Qualifications: Experience in major incident management, preferably in financial services, is essential.
- Other info: Open to diverse candidates; apply with your CV in Word/PDF format.
The predicted salary is between 50000 - 70000 £ per year.
b Title: Major Incident Manager
Location: Sheffield (City Centre, S1 4NB) Hybrid (60% office / 40% home)
Salary/Rate: 626.50 Per Day (Inside IR35)
Start Date: 28/11/2025
Job Type: Contract
Company Introduction
We have an exciting opportunity available with a leading financial services organisation. They are currently looking for an experienced Major Incident Manager to join their team on a contract basis to ensure service stability and operational resilience.
Job Responsibilities/Objectives
As a Major Incident Manager, you will lead and coordinate the response to critical incidents, ensuring rapid resolution and minimal disruption across global operations.
- Lead the end-to-end incident management process, ensuring incidents are logged, tracked, and resolved efficiently.
- Apply expert knowledge of incident management frameworks to reduce downtime and maintain service continuity.
- Support the resolution of the incident backlog, prioritising based on business impact and urgency.
- Provide clear and timely updates to stakeholders, including senior leadership, on incident status and resolution progress.
- Escalate complex or high-impact incidents to technical or business teams with full diagnostic context.
- Analyse incident trends and root causes to drive continuous service improvements.
Required Skills/Experience
The ideal candidate will have the following:
- Proven experience in major incident management, ideally within the financial services sector.
- Strong knowledge of regulatory and operational requirements (FCA, SOX, GDPR).
- Demonstrated ability to manage high-pressure incidents and communicate across technical and non-technical stakeholders.
- Experience in a shift-based or 24/7 operational support model.
- Proficiency in ITSM tools such as ServiceNow and Jira.
- Strong analytical, problem-solving, and decision-making skills.
Desirable Skills/Experience
Although not essential, the following skills are desired by the client:
- Experience mentoring and training teams in incident management best practice.
- Exposure to global financial operations and cross-border compliance requirements.
- Previous experience with backlog management and service resilience programmes.
- Strong stakeholder engagement skills with senior leadership in high-pressure environments.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Major Incident Manager employer: Square One Resources
Contact Detail:
Square One Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with the specific incident management frameworks used in the financial services sector. Understanding frameworks like ITIL can give you an edge, as it shows your commitment to best practices and your ability to apply them effectively.
✨Tip Number 2
Network with professionals already working in major incident management roles, especially within financial services. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle high-pressure incidents. Be ready to discuss specific examples from your past experience that demonstrate your problem-solving skills and ability to communicate effectively under stress.
✨Tip Number 4
Stay updated on the latest trends and technologies in incident management tools like ServiceNow and Jira. Being knowledgeable about these tools will not only help you in the role but also show your proactive approach to continuous improvement.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in major incident management, especially within the financial services sector. Use specific examples that demonstrate your ability to manage high-pressure incidents and communicate effectively with both technical and non-technical stakeholders.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Major Incident Manager role. Emphasise your knowledge of incident management frameworks and your experience with ITSM tools like ServiceNow and Jira. Show how your skills align with the company's needs.
Highlight Relevant Skills: In your application, clearly outline your analytical, problem-solving, and decision-making skills. Mention any experience you have with backlog management and service resilience programmes, as these are desirable for the role.
Follow Application Instructions: Ensure you submit your application in the specified format (Microsoft Word/PDF) and include all required documents. Double-check for any specific instructions provided in the job listing to avoid any issues during the application process.
How to prepare for a job interview at Square One Resources
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in major incident management, especially within the financial services sector. Highlight specific incidents you've managed, focusing on your role in ensuring rapid resolution and minimal disruption.
✨Demonstrate Your Knowledge of Regulatory Requirements
Familiarise yourself with key regulatory frameworks such as FCA, SOX, and GDPR. Be ready to explain how these regulations impact incident management and service continuity in your past roles.
✨Communicate Effectively Under Pressure
Since the role involves managing high-pressure incidents, practice articulating your thoughts clearly and concisely. Prepare examples of how you've communicated with both technical and non-technical stakeholders during critical situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think through potential incidents you might face in this role and how you would approach them, including escalation processes and stakeholder communication.
