Job Description
Job Title: ServiceNow CSM Process Consultant
Location: London 2 days a week
Salary/Rate: £450 inside IR35
Start Date: 16th September
Duration: 6 months initially
Company Introduction
We have an exciting hybrid opportunity now available with a global IT service and consulting organisation, they are looking for a skilled ServiceNow CSM Process Consultant to join their team on an initial 6 month contract.
They're looking for an experienced Consultant to lead process improvements and work with senior stakeholders to deliver business-focused solutions in Agile/Scrum environments.
Required Experience:
- Business Process Consulting experience.
- Proven experience leading ServiceNow process implementation and improvement engagements.
- Strong ability to analyze business challenges and recommend strategies aligned to desired business outcomes.
- Experience working directly with senior stakeholders, sponsors, and business process owners.
- Demonstrated experience working within Agile/Scrum environments.
- Strong understanding of Customer Service Management (CSM) processes and ServiceNow capabilities.
Skills looking for:
- ServiceNow Customer Service Management (CSM)
- Business Process Consulting
- Agile Methodology
- ITIL Foundation Certification
- ServiceNow System Administrator Certification
- Now Create Certification
- ServiceNow Product Implementation Certification
If you have strong ServiceNow CSM Process experience this could be an excellent contract opportunity for you!
ServiceNow CSM Process Consulant in London employer: Square One Resources
Join a forward-thinking organisation that values innovation and collaboration, where your role as an Organisational Transformation Lead will be pivotal in driving meaningful change. With a focus on employee growth and a culture that encourages continuous improvement, you'll have the opportunity to shape strategic partnerships and enhance operational effectiveness. Located in a dynamic environment, this role offers competitive compensation and the chance to make a significant impact on business outcomes.
