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- Tasks: Provide top-notch support to clients and internal teams in the pension platform.
- Company: Dynamic company focused on client support in the finance sector.
- Benefits: Competitive daily rate, hybrid work model, and potential for contract extension.
- Why this job: Join a vibrant team and make a real difference in client experiences.
- Qualifications: 1-5 years in client support or pension platform administration.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 45000 - 63000 £ per year.
Location: London (Hybrid - onsite 2 days per week)
Rate: £250-270 per day
Start Date: Mid February
Contract Duration: Initial 2 months (scope to extend; minimum period in team is 3 months +)
Role Overview: We are seeking a Client Support Administrator with experience in IFA & Pension Platform Administration, SIPP Support, or general Client Support. This is a hybrid role based in London or Glasgow, requiring onsite attendance two days per week. The successful candidate will provide high-quality support to clients and internal teams, ensuring smooth operations across pension and investment platforms.
Key Responsibilities:
- Act as the first point of contact for client queries via phone, email, or internal systems
- Provide administration support across IFA & pension platforms, including SIPP processing
- Maintain accurate records and documentation in line with compliance requirements
- Assist with onboarding new clients and accounts
- Support internal teams to resolve platform-related issues
- Escalate complex issues to senior team members where appropriate
- Contribute to process improvements and maintain high standards of client service
Experience & Skills Required:
- 1-5 years of commercial experience in one or more of the following: IFA & Pension Platform Administration, Platform Administrator, SIPP Support, Client Support
- Strong communication and interpersonal skills
- Attention to detail and ability to manage multiple tasks
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Client Support Admin (Pension Platform) in London employer: Square One Resources
Contact Detail:
Square One Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Admin (Pension Platform) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and pension sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for Client Support Admin roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you have experience with IFA & Pension Platform Administration or SIPP Support, make sure to highlight that in conversations. Use specific examples to demonstrate how you've tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search!
We think you need these skills to ace Client Support Admin (Pension Platform) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IFA & Pension Platform Administration or Client Support. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Client Support Administrator role. Share specific examples of how you've provided excellent client support in the past.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Square One Resources
✨Know Your Stuff
Make sure you brush up on your knowledge of IFA and pension platform administration. Familiarise yourself with SIPP processing and common client queries. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Client Support Administrator, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved client issues in the past.
✨Demonstrate Attention to Detail
In this role, accuracy is crucial. Be ready to discuss how you maintain accurate records and documentation. You could mention specific tools or methods you use to ensure compliance and avoid errors.
✨Be Ready to Collaborate
This position involves working closely with internal teams. Think about times when you've contributed to team efforts or improved processes. Highlighting your collaborative spirit will show that you can thrive in a hybrid work environment.
