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For Companies At a Glance
- Tasks: Support users with the Endur product, resolving issues and enhancing user experience.
- Company: Join a dynamic team in London, focused on innovative energy solutions.
- Benefits: Enjoy flexible work with 3 days in the office and competitive pay.
- Why this job: Grow your skills in a fast-paced environment while making a real impact in the energy sector.
- Qualifications: 5+ years of Endur experience, strong communication skills, and familiarity with AWS and Azure DevOps.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 55000 - 75000 £ per year.
Location: London - 3 days on site per week
Salary/Rate: £275 - £300
Start Date: 12/05/2025
Job Type: Contract
Job Responsibilities/Objectives
- At least 5 years of demonstrable experience using the Endur product.
- Endur L2 with techno-functional type experience, preferably Front and Middle office experience.
- In-depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience.
- Proven experience of 1st/2nd Line support along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution.
- Working directly with users (in office and remotely) to understand and resolve issues in a timely manner.
- Building and maintaining business relationships.
- Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement.
- Good understanding of deal lifecycle processes.
- Comfortable working in shifts.
- Major incident handling experience.
- Utilising experience and bp process to triage and prioritise issues and tickets.
- Excellent communication skills and experience gained in a commercial environment.
Required Skills/Experience
- Experience in AWS platform and technologies.
- Experience using Azure DevOps for work item management.
- Experience of the ITRS Geneos platform/application.
- Experience of using and developing APM.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer: Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Endur L2 Support employer: Square One Resources
Contact Detail:
Square One Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endur L2 Support
✨Tip Number 1
Make sure you have a solid understanding of the Endur product, especially if you have experience in Gas, Power, or LNG markets. Brush up on your knowledge and be ready to discuss specific scenarios where you've successfully resolved issues using Endur.
✨Tip Number 2
Highlight your experience with AWS and Azure DevOps during any conversations or interviews. Be prepared to share examples of how you've used these technologies in previous roles, as they are crucial for this position.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing a few examples of major incidents you've handled in the past. Discuss how you triaged and prioritised issues, as this will show your ability to manage high-pressure situations effectively.
✨Tip Number 4
Networking is key! Connect with professionals in the industry, especially those who work with Endur or in similar roles. Engaging with them can provide insights into the company culture and may even lead to referrals.
We think you need these skills to ace Endur L2 Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Endur product, especially any relevant work in the Gas, Power, or LNG markets. Emphasise your 1st/2nd line support experience and any specific projects that demonstrate your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Endur L2 Support role. Mention your techno-functional experience and how it aligns with the responsibilities outlined in the job description. Be sure to include examples of how you've successfully resolved issues in previous roles.
Highlight Relevant Skills: Clearly list your experience with AWS, Azure DevOps, and ITRS Geneos in your application. These are key skills for the role, so make sure they stand out. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Square One Resources
✨Showcase Your Endur Expertise
Make sure to highlight your experience with the Endur product during the interview. Be prepared to discuss specific scenarios where you've successfully resolved issues or improved processes, especially in relation to Gas, Power, or LNG markets.
✨Demonstrate Problem-Solving Skills
Since the role involves taking problems through to resolution, come equipped with examples of past challenges you've faced in a similar environment. Explain your thought process and how you triaged and prioritised issues effectively.
✨Emphasise Communication Abilities
Excellent communication skills are crucial for this position. Practice articulating complex technical concepts in a way that is easy to understand. Be ready to discuss how you've built and maintained relationships with users and trading desks.
✨Familiarity with Tools and Technologies
Brush up on your knowledge of AWS, Azure DevOps, and ITRS Geneos. Be prepared to discuss how you've used these tools in your previous roles, as well as any experience you have with developing APM.
