At a Glance
- Tasks: Support clients with IT Service Management solutions and enhance internal IT operations.
- Company: Join a people-first consultancy dedicated to performance and diversity.
- Benefits: Enjoy generous leave, private medical insurance, and training opportunities.
- Other info: Flexible working hours and excellent career growth potential.
- Why this job: Dive into exciting tech challenges while making a real impact in a supportive team.
- Qualifications: Basic ITSM knowledge, eagerness to learn, and strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
About Squarcle / The Team
Squarcle is a growing strategy, operations and digital consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people-first culture. Unlike many consultancies, Squarcle is as equally dedicated to delivery as it is to design. We are committed to equality and diversity and aim to build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence.
The Technology and Digital department, led by the Head of Digital, is responsible for providing expert technology and digitisation strategy, operational optimisation and analysis advice to clients operating within a fast-moving global environment. The team comprises several subject matter experts who work to a manager to deliver the client and internal Squarcle mandate. Working together but often independently, each team member will be expected to work onsite and remotely with the client, on complex and exciting technology challenges.
Job Overview / Introduction
The ITSM Consultant will report to a Senior Consultant or Senior Technical Specialist and operate across both client-facing delivery and internal support functions. This role combines ITSM consulting, application support, and hands-on IT operations, including supporting a client-facing application and assisting with internal IT support during peak demand.
- Supporting the delivery of IT Service Management (ITSM) solutions to clients
- Operating and contributing to a client support helpdesk function
- Assisting with internal IT support and operational stability
- Contributing to service improvement, tooling, and product development initiatives
- Support Design, Change and Transition creation and maintenance
- Provide 1st and 2nd line support for a client-facing application
- Act as part of a helpdesk function, managing incidents, service requests, and user queries
- Troubleshoot application, user, and access issues
- Work with development/product teams to elevate and track defects
- Maintain clear communication with clients and stakeholders
- Provide 1st and 2nd line support for internal users across endpoints and Microsoft 365
- Diagnose and resolve issues relating to:
- Windows 11 devices
- Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)
- Identity and access (Azure AD / Entra ID)
- Support device lifecycle management (builds, provisioning, decommissioning)
- Assist in managing IT assets and inventory
- Contribute to maintaining security compliance (e.g. Cyber Essentials / CE+)
- Assist in analysing and improving client and internal ITSM processes
- Support implementation of ITIL best practices (incident, problem, change)
- Contribute to:
- Service transition activities
- SLA definition, tracking, and reporting
- Continual Service Improvement initiatives
- Help define and document support processes and knowledge articles
- Support senior consultants in client engagements
- Assist with:
- Data gathering and process analysis
- Solution documentation and presentations
- Support the business development activities of Squarcle such as pursuit development and contributions to thought papers.
- Commit to continuous development by supporting the innovation of our offerings and supporting the organisation of team events, training sessions, and recruitment activities.
- Carry out other duties as specified by the Manager.
Essential Knowledge, Skills & Experience
- Basic understanding of IT Service Management concepts.
- Eagerness to learn and grow in ITSM consulting.
- ITIL qualification(s).
- Exceptional problem-solving skills – an analytical, innovative, and creative mindset.
- Strong customer service and communication skills.
- Experience supporting Windows 10/11 environments.
- Experience with Microsoft 365 administration and support.
- Understanding of Azure/Entra ID (identity, access, user management).
- Experience using:
- Remote support tools (e.g. TeamViewer, AnyDesk, Quick Assist).
- RMM / MDM tools (e.g. Intune, Endpoint Manager, or equivalent).
- Basic networking knowledge:
- DNS, DHCP, TCP/IP.
- Troubleshooting connectivity issues.
- Experience managing end-user devices and IT assets.
- Familiarity with IT ticketing systems/helpdesk tools.
- Understanding of Cyber Essentials/CE+ principles.
- Ability to be self-directed and an independent contributor to the team.
- Sound work ethic.
Desirable
- Experience with PowerShell and/or CMD scripting.
- Exposure to automation or scripting for admin tasks.
- Knowledge of Intune/device compliance policies.
- Understanding of security best practices and endpoint hardening.
- Experience supporting SaaS applications.
- Awareness of backup, monitoring, and alerting tool.
- Understanding of Service Integration and Management (SIAM).
- Familiar with the COBIT framework.
- Experience in business or Defence.
- Ability to structure and manage workloads.
- High degree of emotional intelligence to effectively deal with increasingly diverse clients and teams.
- Confidence and maturity to work with senior appointments.
What we offer
- Generous leave package: 26 days of annual leave (including your birthday!) plus UK bank holidays, increasing to 27 days after three years, and 28 after seven years. You’ll also get five extra days for your five and 10-year anniversaries. Additional leave for members of the Reserve Forces and CFAV.
- Private medical insurance provided once you’ve completed your probation.
- Recognition and rewards: £1,000 referral bonus for successful hires. Performance-related awards. Milestone and life-event hampers to celebrate life’s big moments.
- Development & learning: Annual training week abroad. Funding for qualifications that benefit both you and the business.
- Travel & wellbeing: Cycle to work scheme. Discounted travel through funded railcards.
- Pension: Our pension provider is NOW Pensions, pension contributions are 3% employer and 5% employee.
This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you’ve been recruited for. If it isn’t obtained, or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 6 months. If you hold dual citizenship or nationality from another country, please make us aware of this during the application phase. We’re unable to offer visa sponsorship. We’re committed to creating a diverse environment. We embrace differences and hire based on merit, giving equal consideration to all applications, regardless of gender, background, and race.
Consultant - ITSM employer: Squarcle
At Squarcle, we foster a people-first culture that prioritises employee well-being and professional growth, making us an exceptional employer for ITSM Consultants. With generous leave packages, private medical insurance, and opportunities for continuous learning, our team thrives in a supportive environment that values diversity and innovation. Located in the UK, we offer a dynamic work-life balance and exciting challenges in a fast-paced consultancy setting, ensuring that every team member can contribute meaningfully to our clients' success while advancing their own careers.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant - ITSM
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Squarcle and its culture. Understand their approach to ITSM and think about how your skills align with their needs. Tailor your responses to show you're a perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting, be ready to demonstrate your analytical thinking during interviews. Use real-life examples to showcase how you've tackled challenges before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Squarcle.
We think you need these skills to ace Consultant - ITSM
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ITSM Consultant role. Highlight your relevant experience and skills that match the job description, especially your understanding of IT Service Management concepts and customer service skills.
Show Your Eagerness to Learn:We love candidates who are keen to grow! Mention any ITIL qualifications you have and express your enthusiasm for learning more about ITSM consulting. This shows us you're not just looking for a job, but a chance to develop your career.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at Squarcle.
How to prepare for a job interview at Squarcle
✨Know Your ITSM Basics
Before heading into the interview, brush up on your IT Service Management concepts. Squarcle values a solid understanding of ITIL practices, so be ready to discuss how you've applied these principles in past experiences or how you plan to implement them in this role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in IT support. Squarcle is looking for candidates with exceptional problem-solving skills, so think of scenarios where your analytical mindset made a difference.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing technical topics. Remember, you’ll need to maintain clear communication with clients and stakeholders, so showing confidence in your communication style will go a long way.
✨Demonstrate Your Eagerness to Learn
Squarcle appreciates candidates who are eager to grow. Be prepared to discuss how you stay updated with the latest IT trends and technologies. Mention any relevant courses or certifications you’re pursuing, as this shows your commitment to continuous development.
