At a Glance
- Tasks: Lead charge prevention efforts and manage Street Works charges effectively.
- Company: Join Stanmore Quality Services Ltd, a leader in street works management.
- Benefits: Enjoy a competitive salary and potential hybrid working arrangements.
- Other info: Dynamic office environment with opportunities for professional growth.
- Why this job: Make a real difference by reducing charges and improving processes.
- Qualifications: Experience in charge management and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Location: London, United Kingdom
Job Type: Full time | Salary: Competitive
Overall purpose of the job: The Charge Prevention Manager is responsible for preventing, reducing, and processing Street Works charges across the business by ensuring that the correct legislative and internal processes are understood, followed, and consistently applied.
Key Responsibilities:
- Take overall responsibility for the processing, management, and reduction of Street Works charges, including Section 74 overrun charges, Fixed Penalty Notices (FPNs), Defect Inspection charges, and GSOP.
- Oversee the review, investigation, and categorisation of all charges received to confirm validity, root cause, ownership, and preventability.
- Ensure the business has clear visibility of charge trends, high-risk issues, and repeat failure points.
- Support the Head of Performance in meeting charge reduction targets and ensuring client KPI compliance each month.
- Lead structured root-cause analysis of Street Works charges to determine whether failures are process, people, system, or planning related, and where controls are missing or ineffective.
- Implement new processes or controls, strengthen existing checks and approvals, clarify responsibilities across teams, and ensure corrective actions are implemented, monitored, and embedded.
- Ensure lessons learnt from charge reviews are clearly documented and shared with the wider business (Leadership Team, Operations, Street Works, etc.).
- Track whether own goals and lessons learnt are reducing charge volume and ensure repeat issues/offenders are escalated; drive continuous-improvement processes across the business to ensure performance consistency.
- Identify charge risk at planning, delivery, and closure stages of works.
- Work with business functions (including Operations) to reduce overruns and ensure permit conditions and noticing requirements are achievable and understood.
- Challenge unsafe or non-compliant practices that increase exposure to charges.
- Ensure decisions to challenge or accept charges are evidence-based and aligned with legislation and contract requirements.
- Provide the business with regular reports showing accepted/challenged charges (and weekly/monthly accruals per contract).
- Hold regular contract meetings to ensure full visibility of charges/accruals each month.
- Work closely with finance and commercial departments to ensure charge liabilities are understood, charges attributable to subcontractors are supported with appropriate evidence, and charges are accurately reported in CVRs and monthly reports.
- Maintain accurate charge records for each contract (including monthly invoicing).
- Act as a senior point of contact for all charge-related queries and support for the business and external stakeholders (Local Authorities, clients) and provide leadership and direction where needed.
- Support training of analysts, planners, supervisors, and managers where trends show issues and who are new to the business.
- Attend external meetings to discuss charge performance, compliance concerns, and improvement actions.
- Keep up to date with changes to all relevant legislation (NRSWA, TMA, and Street Manager requirements) and ensure these are reflected in business processes.
- Ensure internal processes are understood, regularly briefed, and expectations around compliance and accountability are also understood at all levels within the business.
This role is primarily office-based, with the potential for a hybrid working arrangement.
Qualifications:
- Abrasive Wheels
- CSCS
- CPC
- Fire Marshall
- First Aid
- Grab Ticket
- HGV
- Manual Handling
- NVQ
- Streetworks Ticket
Charge Prevention ManagerFULL TIME in London employer: SQS
Stanmore Quality Services Ltd is an exceptional employer that prioritises employee development and a collaborative work culture. Located in London, the company offers competitive salaries and a hybrid working arrangement, fostering a supportive environment where employees can thrive and contribute to meaningful projects aimed at charge prevention and compliance. With a strong focus on continuous improvement and professional growth, employees are encouraged to take ownership of their roles while benefiting from comprehensive training and clear pathways for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Charge Prevention ManagerFULL TIME in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their challenges. For a Charge Prevention Manager role, be ready to discuss how you can tackle charge trends and improve processes.
✨Tip Number 3
Practice your pitch! Be clear about your experience with charge management and how you've driven continuous improvement in past roles. Confidence is key when you're selling yourself.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Charge Prevention ManagerFULL TIME in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Charge Prevention Manager role. Highlight your experience with charge management, legislative processes, and any relevant achievements that showcase your ability to reduce charges effectively.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your skills in managing street works charges and improving processes.
Showcase Your Analytical Skills:Since this role involves a lot of analysis, make sure to highlight your analytical skills in both your CV and cover letter. Talk about how you've successfully identified trends or issues in previous roles and what actions you took to address them.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at SQS
✨Know Your Legislation
Make sure you brush up on the relevant legislation like NRSWA and TMA before your interview. Being able to discuss how these laws impact charge prevention will show that you’re not just familiar with the role, but also committed to compliance and best practices.
✨Showcase Your Analytical Skills
Prepare examples of how you've previously tackled charge-related issues or conducted root-cause analysis. Be ready to explain your thought process and the steps you took to resolve problems, as this will demonstrate your ability to manage and reduce Street Works charges effectively.
✨Understand Charge Trends
Familiarise yourself with common charge trends and high-risk issues in the industry. Bring insights to the table about how you would approach identifying and mitigating these risks, which will highlight your proactive mindset and strategic thinking.
✨Communicate Clearly
Since this role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you’ve successfully communicated complex information to different audiences.
