At a Glance
- Tasks: Manage and reduce Street Works charges while ensuring compliance with legislation.
- Company: Join Stanmore Quality Services Ltd, a leader in charge prevention.
- Benefits: Enjoy a competitive salary and potential hybrid working arrangements.
- Other info: Opportunity for career growth in a dynamic office environment.
- Why this job: Make a real impact by improving processes and reducing costs.
- Qualifications: Experience in charge management and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
The Charge Prevention Manager is responsible for preventing, reducing, & processing Street Works charges across the business by ensuring that the correct legislative & internal processes are understood, followed, & consistently applied.
Key Responsibilities
- Take overall responsibility for the processing, management & reduction of Street Works charges, including Section 74 overrun charges, Fixed Penalty Notices (FPNs), Defect Inspection charges, and GSOP.
- Oversee the review, investigation, & categorisation of all charges received to confirm validity, root cause, ownership, and preventability.
- Ensure the business has clear visibility of charge trends, high‑risk issues, and repeat failure points.
- Support the Head of Performance in meeting charge reduction targets and ensuring client KPI compliance each month.
- Lead structured root‑cause analysis of Street Works charges to determine whether failures are process, people, system, or planning related, and where controls are missing or ineffective.
- Implement new processes or controls, strengthen existing checks and approvals, clarify responsibilities across teams, and ensure corrective actions are implemented, monitored, and embedded.
- Ensure lessons learnt from charge reviews are clearly documented and shared with the wider business (Leadership Team, Operations, Street Works, etc.).
- Track whether own goals & lessons learnt are reducing charge volume and ensure repeat issues/offenders are escalated; drive continuous‑improvement processes across the business to ensure performance consistency.
- Identify charge risk at planning, delivery, and closure stages of works.
- Work with business functions (including Operations) to reduce overruns and ensure permit conditions and noticing requirements are achievable & understood.
- Challenge unsafe or non‑compliant practices that increase exposure to charges.
- Ensure decisions to challenge or accept charges are evidence‑based and aligned with legislation and contract requirements.
- Provide the business with regular reports showing accepted/challenged charges (and weekly/monthly accruals per contract).
- Hold regular contract meetings to ensure full visibility of charges/accruals each month.
- Work closely with finance & commercial departments to ensure charge liabilities are understood, charges attributable to subcontractors are supported with appropriate evidence, and charges are accurately reported in CVRs & monthly reports.
- Maintain accurate charge records for each contract (including monthly invoicing).
- Act as a senior point of contact for all charge‑related queries & support for the business & external stakeholders (Local Authorities, clients) and provide leadership & direction where needed.
- Support training of analysts, planners, supervisors, & managers where trends show issues & who are new to the business.
- Attend external meetings to discuss charge performance, compliance concerns, and improvement actions.
- Keep up to date with changes to all relevant legislation (NRSWA, TMA, & Street Manager requirements) and ensure these are reflected in business processes.
- Ensure internal processes are understood, regularly briefed, and expectations around compliance & accountability are also understood at all levels within the business.
This role is primarily office‑based, with the potential for a hybrid working arrangement.
Qualifications
- Abrasive Wheels
- CSCS
- CPC
- Fire Marshall
- First Aid
- Grab Ticket
- HGV
- Manual Handling
- NVQ
- Streetworks Ticket
Charge Prevention ManagerFULL TIME employer: SQS
Stanmore Quality Services Ltd is an exceptional employer that prioritises employee development and a collaborative work culture. Located in London, the company offers competitive salaries and a hybrid working arrangement, fostering a supportive environment where employees can thrive while tackling meaningful challenges in charge prevention management. With a strong focus on continuous improvement and compliance, team members are encouraged to grow their skills and contribute to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Charge Prevention ManagerFULL TIME
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their challenges. For a Charge Prevention Manager role, be ready to discuss how you can tackle charge trends and improve processes.
✨Tip Number 3
Practice your pitch! Be clear about your experience with charge management and how you've driven continuous improvement in past roles. Confidence is key when you're selling yourself.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Charge Prevention ManagerFULL TIME
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what a Charge Prevention Manager does. Dive into the job description and highlight key responsibilities and qualifications. This will help you tailor your application to show how you fit the bill.
Showcase Your Experience:When you're writing your application, don’t just list your previous jobs. Instead, share specific examples of how you've tackled similar challenges in the past. Use numbers and results where possible to demonstrate your impact – we love a good success story!
Be Clear and Concise:Keep your application straightforward and to the point. Avoid jargon unless it’s relevant to the role. We want to see your personality shine through, but clarity is key. Make it easy for us to see why you’re the right fit!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at SQS
✨Know Your Legislation
Make sure you brush up on the relevant legislation like NRSWA and TMA before your interview. Being able to discuss how these laws impact charge prevention will show that you’re not just familiar with the role, but also committed to compliance.
✨Demonstrate Analytical Skills
Prepare examples of how you've conducted root-cause analysis in previous roles. Be ready to explain how you identified issues and implemented solutions, as this is crucial for the Charge Prevention Manager position.
✨Showcase Your Communication Skills
Since you'll be liaising with various teams and external stakeholders, practice articulating complex information clearly. Think of scenarios where you’ve had to explain charge trends or compliance issues to non-experts.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific charge-related situations. Prepare by thinking through potential challenges you might face in the role and how you would address them effectively.
