At a Glance
- Tasks: Lead charge prevention efforts and manage Street Works charges effectively.
- Company: Join Stanmore Quality Services Ltd, a leader in street works management.
- Benefits: Enjoy a competitive salary and potential hybrid working arrangements.
- Other info: Dynamic office environment with opportunities for professional growth.
- Why this job: Make a real impact by reducing charges and improving processes.
- Qualifications: Experience in charge management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London, United Kingdom
Job Type: Full time | Salary: Competitive
Overall purpose of the job
The Charge Prevention Manager is responsible for preventing, reducing, and processing Street Works charges across the business by ensuring that the correct legislative and internal processes are understood, followed, and consistently applied.
Key Responsibilities
- Take overall responsibility for the processing, management, and reduction of Street Works charges, including Section 74 overrun charges, Fixed Penalty Notices (FPNs), Defect Inspection charges, and GSOP.
- Oversee the review, investigation, and categorisation of all charges received to confirm validity, root cause, ownership, and preventability.
- Ensure the business has clear visibility of charge trends, high-risk issues, and repeat failure points.
- Support the Head of Performance in meeting charge reduction targets and ensuring client KPI compliance each month.
- Lead structured root-cause analysis of Street Works charges to determine whether failures are process, people, system, or planning related, and where controls are missing or ineffective.
- Implement new processes or controls, strengthen existing checks and approvals, clarify responsibilities across teams, and ensure corrective actions are implemented, monitored, and embedded.
- Ensure lessons learnt from charge reviews are clearly documented and shared with the wider business (Leadership Team, Operations, Street Works, etc.).
- Track whether own goals and lessons learnt are reducing charge volume and ensure repeat issues/offenders are escalated; drive continuous-improvement processes across the business to ensure performance consistency.
- Identify charge risk at planning, delivery, and closure stages of works.
- Work with business functions (including Operations) to reduce overruns and ensure permit conditions and noticing requirements are achievable and understood.
- Challenge unsafe or non-compliant practices that increase exposure to charges.
- Ensure decisions to challenge or accept charges are evidence-based and aligned with legislation and contract requirements.
- Provide the business with regular reports showing accepted/challenged charges (and weekly/monthly accruals per contract).
- Hold regular contract meetings to ensure full visibility of charges/accruals each month.
- Work closely with finance and commercial departments to ensure charge liabilities are understood, charges attributable to subcontractors are supported with appropriate evidence, and charges are accurately reported in CVRs and monthly reports.
- Maintain accurate charge records for each contract (including monthly invoicing).
- Act as a senior point of contact for all charge-related queries and support for the business and external stakeholders (Local Authorities, clients) and provide leadership and direction where needed.
- Support training of analysts, planners, supervisors, and managers where trends show issues and who are new to the business.
- Attend external meetings to discuss charge performance, compliance concerns, and improvement actions.
- Keep up to date with changes to all relevant legislation (NRSWA, TMA, and Street Manager requirements) and ensure these are reflected in business processes.
- Ensure internal processes are understood, regularly briefed, and expectations around compliance and accountability are also understood at all levels within the business.
This role is primarily office-based, with the potential for a hybrid working arrangement.
Qualifications
- Abrasive Wheels
- CSCS
- CPC
- Fire Marshall
- First Aid
- Grab Ticket
- HGV
- Manual Handling
- NVQ
- Streetworks Ticket
Charge Prevention LeadFULL TIME employer: SQS
Stanmore Quality Services Ltd is an exceptional employer that prioritises employee development and a collaborative work culture. Located in London, the company offers competitive salaries, hybrid working arrangements, and opportunities for continuous improvement and professional growth, making it an ideal place for those seeking meaningful and rewarding careers in charge prevention management.
StudySmarter Expert Advice🤫
We think this is how you could land Charge Prevention LeadFULL TIME
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their challenges. For a role like Charge Prevention Manager, be ready to discuss how you can tackle charge trends and improve processes.
✨Tip Number 3
Practice your pitch! Be clear about your experience with charge management and how you've driven continuous improvement in past roles. Confidence is key when you're selling yourself.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Charge Prevention LeadFULL TIME
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Charge Prevention Manager role is all about. Dive into the job description and highlight key responsibilities and qualifications. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic CV and cover letter! We want to see how your skills and experiences specifically relate to charge prevention and management. Use examples from your past roles that demonstrate your ability to handle similar challenges.
Showcase Your Problem-Solving Skills:Since this role involves a lot of analysis and root-cause investigation, make sure to highlight any relevant experiences where you've successfully tackled complex issues. We love seeing how you approach problems and implement solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at SQS
✨Know Your Legislation
Make sure you brush up on the relevant legislation like NRSWA and TMA before your interview. Understanding these laws will show that you're serious about the role and can navigate the complexities of charge prevention.
✨Demonstrate Analytical Skills
Be prepared to discuss how you've tackled root-cause analysis in past roles. Bring examples of how you've identified issues and implemented solutions, as this is key for the Charge Prevention Manager position.
✨Showcase Your Communication Skills
Since you'll be liaising with various teams and external stakeholders, highlight your experience in effective communication. Share instances where you've successfully led meetings or trained others on compliance and processes.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific charge-related scenarios. Think through potential challenges you might face in the role and how you'd approach them, demonstrating your problem-solving abilities.
