At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving technical quality.
- Company: Join Spydr, a dynamic Bristol-based software development partner.
- Benefits: Hybrid working, free breakfast, gym access, and a new MacBook.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Work with global clients on innovative projects that embed AI into workflows.
- Qualifications: Experience in client account management and strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
Spydr is seeking an experienced Technical Account Manager to join our team.
In this role, you will be responsible for nurturing positive relationships with our clients while driving the technical scoping and quality of the work we deliver.
Join a dynamic and innovative team at Spydr, where creativity meets technology.
We're a Bristol-based software development partner, building managed products for a diverse range of clients.
We help clients embed AI into their workflows to drive efficiency, bringing that same forward-looking approach to every product we build.
Our mission is to deliver high-quality, scalable, and user-friendly solutions that drive success for our clients.
The role
What you'll be doing
Spydr is seeking an experienced Technical Account Manager to join our team.
In this role, you will be responsible for nurturing positive relationships with our clients while driving the technical scoping and quality of the work we deliver.
What we're looking for
Day to day
Key responsibilities
- Account Ownership
- Own the relationship for a select number of technical client accounts, ensuring high satisfaction, retention, and growth.
- Build a deep understanding of each client's business objectives and technical environment.
- Act as the client's main point of contact, managing expectations and resolving issues promptly.
- Technical Scoping and Specification
- Write specs and acceptance criteria for features across owned accounts.
- Provide top-level scoping for new work, working closely with the development team.
- Act as the bridge between the client and the delivery team, ensuring requirements are clearly understood on both sides.
- Maintain accurate records of requirements, decisions, and agreed scope for each account, ensuring there's a clear reference point if questions arise later.
- Manage change requests where client needs shift after work has been scoped, assessing impact, agreeing revised scope/commercial terms, and keeping documentation up to date.
- Capture and triage incoming feature requests from clients, feeding these into planning.
- Sprint and Delivery Involvement
- Attend and contribute to internal sprint planning sessions, ensuring upcoming work reflects agreed scope and priorities.
- Represent the client perspective during planning, flagging anything that needs client input or sign-off before development starts.
- Keep the client informed of overall progress and upcoming work, and liaise with the Project Manager regarding blockers and day-to-day task queries.
- Commercial Management
- Work alongside leadership team to scope and negotiate commercial terms for accounts, including So Ws, renewals, and invoicing.
- Identify opportunities to grow existing accounts through additional projects or increased retainers.
- Business development in this role is focused on growth within existing accounts.
- Performance and Risk Management
- Monitor account health, identifying risks early and flagging any concerns requiring management attention.
- Report regularly on account performance and progress.
- Your experience
Skills + requirements
- Demonstrable experience managing client accounts with a consultative approach to retention and growth.
- Experience of cross-functional working, preferably with software developers and project managers.
- Strong written and verbal communication, with the ability to translate technical ideas into client-friendly language and vice versa.
- Comfortable working across both relationship management and technical scoping.
- Experience writing technical specs, requirements, or briefs for a development team.
- Strong organisational skills, with the ability to manage multiple accounts and ensure client requests and communications are responded to within agreed SLAs.
- Experience handling change requests or scope changes on live projects.
- Proficiency with CRM/project management tools.
- Understanding of the development lifecycle and agile principles.
- Skilled in negotiating commercial terms, such as SOWs or contract renewals.
- Experience presenting to or influencing senior client stakeholders.
- Comfortable running or contributing to client discovery and requirements-gathering workshops.
- Experience working across multiple accounts/projects simultaneously.
Supporting health , wealth and wellbeing .
Bristol-based, hybrid working
We love our Clifton office but have an optional work from home Friday.
PLUS one special day - includes bank holidays.
New Mac Book
We'll ensure you have a workhorse of a machine.
In our office gym, or your local Pure Gym.
Headspace + Spotify
Music + mindfulness make the world a better place.
World leading clients
Opportunity to work on exciting projects with global clients.
Great atmosphere
Supportive and collaborative work environment.
Investing in you.
Free Breakfast
Once a week, have a breakfast on us in the office.
If this sounds like you, we'd love to hear from you. Apply online or get in touch with any questions.
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Technical Account Manager in Bristol employer: Spydr Digital
At Spydr, we pride ourselves on being an exceptional employer, offering a vibrant and innovative work culture in the heart of Bristol. As a Technical Account Manager, you'll enjoy a supportive environment that fosters creativity and collaboration, alongside opportunities for professional growth through engaging projects with world-leading clients. With benefits like hybrid working options, a weekly free breakfast, and access to wellness resources, we ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Bristol
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Spydr Digital or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Spydr Digital.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Spydr Digital.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Spydr Digital that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager in Bristol
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Spydr Digital.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Spydr Digital and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Spydr Digital
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Spydr Digital uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
