Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage projects to onboard customers and ensure successful product adoption.
- Company: Join SpyCloud, a leader in cybersecurity, fighting against cybercrime.
- Benefits: Enjoy flexible work options, competitive salary, and comprehensive health benefits.
- Why this job: Be part of a mission-driven team making the internet safer for everyone.
- Qualifications: Technical acumen with experience in IAM and SIEM solutions is essential.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you're driven to align your career with a fantastic mission, look no further!
What You’ll Do
- Project Management
- Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value.
- Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters.
- Collaboration
- Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value.
- Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
- Technical Guidance & Innovation
- Establish and maintain a deep understanding of SpyCloud's products.
- Identify unique ways to address Customer problems in a proactive manner and escalate as emerging technical trends arise.
- Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Best Practices Development
- Contribute to development best practices and assets based on learnings from customer engagement to support initiatives to scale.
- Leverage customer metrics to determine usage and value derived from product adoption.
- Customer Advocacy
- Be a customer advocate, representing our customers internally.
- Provide feedback and find ways to improve the customer's experience through processes and collateral, driving customer defined value realization.
Requirements
- Technical Acumen
- Strong technical acumen and experience influencing change at all levels.
- Experience with enterprise IAM solutions (Microsoft Entra ID, Okta, Ping Identity, etc.)
- Experience with enterprise SIEM solutions (Splunk, Palo Alto XSOAR, Azure Sentinel, etc.)
- Familiarity with crafting integration/automation solutions in Python.
- A solid working knowledge of various web technologies with an understanding of APIs and databases.
- Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
- Solutions, Documentation and Process Management
- Experience translating business goals into technical solutions.
- A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
- Collaboration & Customer Interaction
- Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
- Ability to seamlessly work with the customer's development team.
- Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
- BA/BS/Undergraduate degree required.
Nice to Have
- 5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role.
- Familiarity with Software as a Service (SaaS) solutions.
- Hands-on experience with programming/scripting languages and their usage with APIs.
- Cybersecurity and ATO prevention experience is a plus.
SpyCloud is not sponsoring visas at this time.
U.S.-Based Benefits + Perks (for Full Time Employees)
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
U.K.-Based Benefits + Perks (for Full Time Employees)
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan and 14 paid holidays per year
About SpyCloud
SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics, our solutions thwart cyberattacks that originate from the use of stolen data, including account takeover, ransomware, and online fraud. More than 550 customers and partners trust SpyCloud to protect users' identities, prevent targeted attacks, and unmask adversaries attempting to harm businesses and their customers.
Our Mission
Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals' ability to profit from stolen information.
Who We Are
SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we're amazing, but together, we're unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice.
Our Culture
Our culture is something really special. We're all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you'll fit right in.
Technical Account Manager, Global employer: SpyCloud
Contact Detail:
SpyCloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, Global
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already at SpyCloud. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by diving deep into SpyCloud's mission and products. Show us that you’re not just another candidate; you’re passionate about making the internet safer and ready to tackle cybercrime head-on!
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of IAM and SIEM solutions, and be ready to discuss how you've tackled similar challenges in the past. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Technical Account Manager, Global
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with enterprise IAM and SIEM solutions, as well as any relevant technical skills that align with what we're looking for.
Showcase Your Technical Acumen: We want to see your technical skills shine! Include specific examples of how you've influenced change in previous roles, especially if you've worked with APIs or cloud solutions. This will help us understand your problem-solving abilities.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our mission to disrupt cybercrime!
How to prepare for a job interview at SpyCloud
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to have a solid grasp of SpyCloud's products and the technical landscape. Brush up on enterprise IAM solutions like Microsoft Entra ID and Okta, as well as SIEM tools like Splunk. Being able to discuss these technologies confidently will show your technical acumen.
✨Understand Customer Goals
Before the interview, think about how you can translate customer goals into actionable technical setups. Be ready to share examples of how you've previously identified customer needs and addressed them effectively. This will demonstrate your ability to advocate for customers and drive value.
✨Showcase Your Project Management Skills
Prepare to discuss your experience in project management, especially in onboarding and integrations. Highlight specific projects where you successfully managed timelines and milestones, ensuring customer satisfaction. This will illustrate your capability to handle multiple concurrent projects.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem analysis and resolution skills. Think of past challenges you've encountered and how you overcame them, particularly in a SaaS environment. This will showcase your practical experience and readiness to tackle technical challenges.
