Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer projects, ensuring successful product adoption and integration.
- Company: Join SpyCloud, a leader in cybersecurity, making the internet safer.
- Benefits: Remote work, diverse culture, and opportunities for professional growth.
- Why this job: Be at the forefront of fighting cybercrime while helping customers succeed.
- Qualifications: Fluent in Spanish with strong technical skills and customer-facing experience.
- Other info: Inclusive environment that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!
The Technical Account Manager (TAM) works closely with SpyCloud’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products. With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and creates solutions that leverage our products and services. A successful TAM utilizes their relationship management skills and technical knowledge and credibility to effectively communicate to all levels of the organization.
What You’ll Do
- Project Management: Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value. Monitor product adoption and the program/project from initiation through delivery, proactively interfacing with customers on technical matters. Collaborate with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value. Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
- Technical Guidance & Innovation: Establish and maintain a deep understanding of SpyCloud’s products. Identify unique ways to address customer problems in a proactive manner and escalate as emerging technical trends arise. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Best Practices Development: Contribute to development best practices and assets based on learnings from customer engagement to support initiatives to scale. Leverage customer metrics to determine usage and value derived from product adoption.
- Customer Advocacy: Be a customer advocate, representing our customers internally. Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving customer defined value realization.
Requirements
- Must be fluent in Spanish
- Technical Acumen: Strong technical acumen and experience influencing change at all levels. Experience with enterprise IAM solutions (Microsoft Entra ID, Okta, Ping Identity, etc.) Experience with enterprise SIEM solutions (Splunk, Palo Alto XSOAR, Azure Sentinel, etc.) Familiarity with crafting integration/automation solutions in Python. A solid working knowledge of various web technologies with an understanding of APIs and databases. Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
- Solutions, Documentation and Process Management: Experience translating business goals into technical solutions. A track record of creating documentation of processes, playbooks, and other information for use by TAMs. Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects. Ability to seamlessly work with the customer's development team. Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
Nice to Have
- 5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role.
- Familiarity with Software as a Service (SaaS) solutions.
- Hands-on experience with programming/scripting languages and their usage with APIs.
- Cybersecurity and ATO prevention experience is a plus.
SpyCloud is not sponsoring visas at this time.
Our Mission: Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.
Who We Are: SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or other applicable legally protected characteristics. We encourage women, minorities, individuals with disabilities, and protected veterans to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment.
Technical Account Manager, EMEA (Spanish Speaking) employer: SpyCloud
Contact Detail:
SpyCloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, EMEA (Spanish Speaking)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching SpyCloud’s products and recent news. Show us you’re genuinely interested in our mission to make the internet safer – it’ll set you apart from the crowd!
✨Tip Number 3
Practice your technical skills and be ready to discuss them in detail. We want to see how you can leverage your experience with IAM and SIEM solutions to help our customers succeed.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the role. Plus, it’s a great chance to reiterate your fit for the position!
We think you need these skills to ace Technical Account Manager, EMEA (Spanish Speaking)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with enterprise IAM and SIEM solutions, as well as your technical acumen. We want to see how your skills align with our mission!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical knowledge! Mention any experience you have with APIs, cloud solutions, and programming languages like Python. This is your chance to shine and show us how you can tackle customer challenges.
Be Customer-Focused: Remember, this role is all about building relationships with customers. Share examples of how you've successfully managed customer expectations and delivered value in previous roles. We love seeing candidates who are passionate about customer advocacy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our mission to make the internet safer!
How to prepare for a job interview at SpyCloud
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to have a solid grasp of the technical aspects of SpyCloud’s products. Brush up on enterprise IAM and SIEM solutions, and be ready to discuss how you've used them in past roles. This will show your technical acumen and help you connect with the interviewers.
✨Showcase Your Customer Success Skills
Prepare examples that highlight your experience in managing customer relationships and driving product adoption. Think about specific instances where you’ve turned customer challenges into success stories. This will demonstrate your ability to be a trusted advisor and advocate for customers.
✨Practice Your Spanish
Since this role requires fluency in Spanish, make sure you can comfortably switch between English and Spanish during the interview. Practice discussing technical concepts in Spanish to ensure you can communicate effectively with clients and colleagues alike.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you approach problem analysis and resolution. Prepare to share your thought process when tackling technical challenges, especially in SaaS environments. Highlight any innovative solutions you've implemented to showcase your proactive mindset.