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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone and email, handling bookings and resolving complaints.
- Company: Join a friendly team at Spy Alarms in Canterbury.
- Benefits: Enjoy competitive pay, pension scheme, and company incentives.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: 1 year of customer service experience and strong admin skills required.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
The predicted salary is between 10 - 13 £ per hour.
We are hiring a Customer Service Advisor. The role provides phone and email support and advice to customers as well as booking engineer visits and ensuring that customers receive a high level of service. Part of the role will also involve handling and resolving any customer complaints.
Responsibilities
- Customer Service – you are the main point of contact for customers in Kent and will handle a high level of incoming calls relating to booking services, queries, complaints, feedback, and requests.
- You will also make outbound calls to customers to book engineer visits.
- Responding to emails, providing costings and quotes to customers.
- Ordering parts for jobs, providing information on new contracts or parts.
- Processing orders and invoicing.
- Updating systems regarding queries and outcomes.
- Efficiently multi-tasking work to achieve best outcomes and customer satisfaction.
About you
We are looking for a highly customer focused candidate who thrives in a fast-paced customer service environment. You should have a confident phone manner and be happy to both receive and make calls to customers, whilst multi-tasking – handling emails and bookings. You should be able to demonstrate a good work record and previous similar experience. You should also have strong admin/PC skills and attention to detail. You should be located in the Canterbury area and free to work 3 whole days per week including Wednesdays and Thursdays.
We are offering
- Competitive salary dependent on experience
- Pension scheme
- BUPA employee assistance program
- Company incentives
- Friendly, supportive team environment
Working hours
8:30 am – 5.00 pm Tuesday, Wednesday and Thursday each week. Please note this is a permanent part-time position. Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards.
Experience
Customer service and admin: 1 year (required)
To be considered for interviews please apply right away! Apply to Jacqui Hunt, Recruiter, Spy Alarms – recruitment@spyalarms.co.uk
Customer Service Advisor ( Part-time) Canterbury employer: Spy Alarms Ltd
Contact Detail:
Spy Alarms Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor ( Part-time) Canterbury
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the role and the company culture. Think about what matters to you in a workplace!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor ( Part-time) Canterbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled calls, emails, and complaints before. Share specific examples that demonstrate your ability to provide top-notch support!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your availability for the 3 whole days a week and your location in Canterbury to show us you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great candidate for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Spy Alarms Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities like handling calls, booking services, and resolving complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Multi-tasking Abilities
The job requires juggling multiple tasks at once, so be ready to discuss how you manage your time and priorities. Think of specific instances where you’ve successfully multi-tasked in a previous role, whether it was handling calls while processing orders or responding to emails promptly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can fit into their team and contribute positively.