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- Tasks: Be the friendly face for customers and manage service operations daily.
- Company: Join a dynamic team in a fast-paced factory environment in Bristol.
- Benefits: Enjoy a Monday to Friday schedule with potential for overtime.
- Why this job: Perfect for those who thrive on multitasking and love customer interaction.
- Qualifications: Previous experience in customer service or dispatch is a plus; strong communication skills required.
- Other info: Opportunity to support various operations and grow your skills in a vibrant setting.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary:
As the Service Dispatch Operative, you will be the first point of contact for visitors and customers entering the service area. You will handle in-person enquiries, manage incoming and outgoing customer units, and support service technicians. This customer-facing role combines administrative duties with coordination responsibilities to ensure the smooth operation of daily service activities.
Key Responsibilities:
- Receives and books-in goods ensuring they have arrived with corresponding serial numbers and correct quantities.
- Dispatches goods from corresponding delivery note in an accurate manner.
- Locates goods in an accurate manner in accordance with the specified default locations.
- Ensures that the correct level of materials is available for packing equipment.
- Clean units awaiting servicing
- Other such additional or alternative tasks that may from time to time be reasonably required.
- Ability to support the Operations department with other functions as they arrive
Experience, Knowledge, Skills, Abilities, Education
- Previous experience in a material control, dispatch, or customer-facing role.
- Familiarity with managing incoming and outgoing equipment, stores stock.
- Strong communication skills.
- Ability to handle multiple tasks and prioritize workload effectively
- Basic administrative experience.
- Experience working in a fast-paced environment, maintaining professionalism under pressure.
- Good computing skills.
- Managing workload
- Experience using IFS system (would be an advantage)
Travel & Working Environment
- Factory environment, Monday – Friday (Bristol)
- Working Hours
- 8am to 4pm Mon – Thursday
- 8am to 3.30pm Fridays
- The position may require working occasionally outside normal work hours
- No travel
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Service Dispatch Operative employer: SPX
Contact Detail:
SPX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatch Operative
✨Tip Number 1
Familiarise yourself with the IFS system, as it’s mentioned as an advantage in the job description. If you don’t have experience with it, consider taking a short online course or tutorial to get a basic understanding before your interview.
✨Tip Number 2
Brush up on your communication skills, as this role is customer-facing. Practice how you would handle common customer enquiries and think about examples from your past experiences where you successfully managed customer interactions.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. Think of specific instances where you had to prioritise tasks effectively and how you maintained professionalism under pressure, as these are key aspects of the role.
✨Tip Number 4
Show your enthusiasm for the role by researching our company culture and values. Be ready to explain why you want to work with us at StudySmarter and how you can contribute to the smooth operation of our service activities.
We think you need these skills to ace Service Dispatch Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in material control, dispatch, or customer-facing roles. Emphasise your strong communication skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Service Dispatch Operative position. Mention specific experiences that demonstrate your ability to handle enquiries and support service technicians.
Showcase Your Skills: Highlight any experience with IFS systems or similar software in your application. If you have worked in fast-paced environments before, provide examples of how you maintained professionalism under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SPX
✨Showcase Your Customer Service Skills
As a Service Dispatch Operative, you'll be the first point of contact for customers. Be prepared to discuss your previous experience in customer-facing roles and how you effectively handled enquiries or resolved issues.
✨Demonstrate Your Organisational Abilities
This role involves managing incoming and outgoing goods, so highlight your organisational skills. Share examples of how you've successfully prioritised tasks and maintained accuracy in a fast-paced environment.
✨Familiarise Yourself with Relevant Systems
If you have experience with IFS systems or similar software, mention it during the interview. If not, express your willingness to learn and adapt to new technologies quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple tasks under pressure and how you ensured smooth operations despite challenges.
