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- Tasks: Lead global teams to enhance customer service and implement innovative strategies.
- Company: SPX Radiodetection is a forward-thinking company focused on customer service excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real impact by shaping customer experiences and driving change across international teams.
- Qualifications: Proven leadership experience in customer service and strategic planning required.
- Other info: This role involves collaboration with teams in the UK, North America, France, and The Netherlands.
The predicted salary is between 48000 - 84000 £ per year.
Are you a strategic leader with a track record of driving change and fostering innovation? SPX Radiodetection is seeking a Global Customer Service Manager to bring a unified, forward-thinking approach to our customer service operations. About the Role As the Global Customer Service Manager, you'll play a pivotal role in shaping the future of our customer service functions. Reporting directly to the Global Sales Director, you'll oversee and optimise processes across international teams in the UK, North America, France, and The Netherlands. With around 50 direct and indirect reports, this is an opportunity to make a real impact by implementing modern technologies, improving efficiency, and creating a future-proofed excellence driven customer experience. Key Responsibilities * Develop and implement a holistic customer service strategy. * Lead and inspire global teams, fostering a proactive and high-performance culture. * Introduce new technologies to enhance efficiency and automation. * Streamline processes and establish synergies between operations and teams. * Set and monitor KPIs to ensure customer satisfaction and engagement. * Manage sales administration processes, from lead generation to after sales satisfaction. * Liaise across departments to support sales, marketing, and operational goals. What We're Looking For * Strategic Leadership: Proven experience in driving organisational development and process improve…
Global Customer Service Manager employer: SPX
Contact Detail:
SPX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Service Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service technology. Being knowledgeable about tools like CRM systems and automation software can set you apart as a candidate who is ready to implement modern solutions.
✨Tip Number 2
Highlight your experience in leading diverse teams across different regions. Emphasizing your ability to inspire and manage international teams will demonstrate that you can handle the global aspect of this role effectively.
✨Tip Number 3
Prepare examples of how you've successfully developed and implemented customer service strategies in the past. Concrete examples will showcase your strategic thinking and ability to drive change within an organization.
✨Tip Number 4
Network with professionals in the customer service field, especially those with experience in global operations. Building connections can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Global Customer Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of the Global Customer Service Manager position. Tailor your application to highlight your strategic leadership skills and experience in driving change.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles that involved managing customer service teams, implementing new technologies, and optimizing processes. Use specific examples to demonstrate your impact.
Showcase Leadership Skills: Since this role involves leading global teams, make sure to showcase your leadership style and how you inspire high-performance cultures. Mention any relevant training or certifications in leadership or management.
Tailor Your Application: Customize your cover letter to reflect SPX Radiodetection's values and mission. Mention how your vision aligns with their goals for customer service excellence and innovation.
How to prepare for a job interview at SPX
✨Showcase Your Strategic Vision
As a Global Customer Service Manager, it's crucial to demonstrate your ability to develop and implement a holistic customer service strategy. Be prepared to discuss specific examples of how you've driven change and innovation in previous roles.
✨Highlight Leadership Experience
With around 50 direct and indirect reports, your leadership skills will be under scrutiny. Share stories that illustrate how you've inspired and led global teams, fostering a high-performance culture and achieving results.
✨Discuss Technology Integration
The role emphasizes the introduction of new technologies to enhance efficiency. Be ready to talk about your experience with modern technologies and how you've successfully implemented them to improve customer service operations.
✨Emphasize Cross-Department Collaboration
Since the position involves liaising across departments, prepare to discuss how you've collaborated with sales, marketing, and operational teams in the past. Highlight any successful projects that required strong interdepartmental communication.
