At a Glance
- Tasks: Support customers globally with technical operations and project management in a dynamic environment.
- Company: SPX Technologies, a leader in innovative solutions for a safer, sustainable world.
- Benefits: Competitive pay, educational assistance, leadership development, and a culture of inclusion.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a real impact while working on cutting-edge technology in diverse locations.
- Qualifications: Experience in technical operations, strong communication skills, and a customer-focused mindset.
The predicted salary is between 40000 - 50000 £ per year.
Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Enterprise Control Systems (ECS) is a leading supplier of long range data links that support real time high resolution video transfer between air and ground users. In creating products like RF inhibitors and specialized equipment for military and security purposes, we protect ground forces and infrastructure around the world.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Customer Support Engineer - International, you will provide support to a wide range of customers and projects to meet the company’s business objectives. This customer-facing role requires a good communicator who can apply their skills to completing the task on time.
What you can expect in this role (Job Responsibilities)
- Site survey including (UK & worldwide) which includes fixed, mobile and ship locations.
- Ordering and packing installation materials for shipment.
- Logistics - arrange shipping and Customs paperwork.
- 2nd line repair (within workshop in factory).
- Technical publications (system manuals and White papers).
- Factory Acceptance Testing (UK & worldwide).
- Site maintenance (UK & worldwide).
- Installation and commissioning of Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide).
- Commissioning of air to ground links (worldwide).
- Customer Trials, including writing trial plans (UK & worldwide).
- Support for Customer Demos (UK and worldwide).
- Writing and delivering training courses on all ECS equipment (UK & worldwide).
- Customer Requirements capture for Sales (UK & worldwide).
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
- Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors.
- Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors.
- Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance.
- Excellent communication and stakeholder engagement abilities, across phone, email, and presentations.
- Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders.
- Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building.
Preferred Experience, Knowledge, Skills, and Abilities
- Strong interpersonal skills, with the ability to mentor junior staff and foster a culture of accountability and growth.
- High attention to detail, with a commitment to accuracy in documentation and reporting.
- Flexible and adaptable, able to respond effectively to changing priorities and field conditions.
- Effective time management and problem-solving abilities, with a track record of delivering results under pressure.
- Skilled in record-keeping and compliance, particularly in regulated environments such as MOD and Police contracts.
- Experience in training delivery and technical documentation, supporting knowledge transfer and operational consistency.
Travel & Working Environment
Approximately 50% of the role is site-based, supporting customer operations across various locations; the remaining 50% is split between office-based work and remote working. Flexibility is essential to accommodate varying schedules, travel demands, and field conditions across different environments.
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include competitive and performance-based compensation packages and bonus plans, educational assistance, leadership development programs, and recognition programs.
Our commitment to embrace diversity to build a culture of inclusion at SPX. We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.
Customer Support Engineer employer: SPX Technologies
At SPX Technologies, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in Bristol, our commitment to employee development through the RiSE framework ensures that you will have ample opportunities for growth and advancement while working on cutting-edge technology that makes a real-world impact. With competitive benefits, a focus on work-life balance, and a diverse, inclusive environment, joining our team as a Lead Mechanical Engineer means becoming part of a community dedicated to building a safer and more efficient world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SPX Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SPX Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SPX Technologies:Your cover letter is your chance to shine! Tell us why you want to work at SPX Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SPX Technologies!
How to prepare for a job interview at SPX Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
