At a Glance
- Tasks: Manage customer queries and support internal teams for a seamless experience.
- Company: Join SPX Flow, a global leader in sustainable solutions with over 100 years of innovation.
- Benefits: Enjoy flexible working, performance bonuses, and genuine career progression opportunities.
- Other info: Be part of a dynamic team committed to delivering excellent customer experiences.
- Why this job: Make a real impact by enhancing customer satisfaction and driving continuous improvement.
- Qualifications: Strong communication skills and a proactive, detail-oriented mindset are essential.
The predicted salary is between 31000 - 41000 £ per year.
Location: Manchester
Work model: hybrid (up to 4 days in the office)
Salary: 31K-41K GBP/yr
Join our team as a Back Office Support Specialist and play a key role in delivering excellent customer support behind the scenes. You will manage customer queries and complaints, coordinate with internal teams, and help ensure a smooth and positive customer experience. This is a great opportunity for a proactive, solution-oriented professional who enjoys building relationships and making a real impact.
Key Responsibilities
- Manage customer enquiries and back-office activities via CRM systems.
- Coordinate with internal teams to resolve customer queries efficiently.
- Handle complaints and ensure timely resolution to enhance customer satisfaction.
- Process returns, credits, and free-of-charge orders.
- Support customer and product master data updates.
- Identify and drive continuous improvement opportunities.
About You
- Customer-focused with excellent communication and relationship-building skills.
- Strong problem-solving and analytical abilities.
- Proactive, detail-oriented, and able to work under pressure.
- Continuous improvement mindset with a focus on customer experience.
- Commercially aware with strong organisational and planning skills.
- Proficient in Microsoft Office applications.
- High level of professionalism, integrity, and accountability.
- Committed to delivering an excellent customer experience.
About your benefits:
- Home office options and flexible working to accommodate all employees.
- Performance & recognition programs.
- Bonus structures (depending on company and personal performance).
- Family friendly policies.
- Genuine progression and development opportunities with a global organization.
- Healthy minds and healthy lives resources.
- Retirement savings plans with company contributions.
Next steps? Does it sound like your next job? Be our solution in the making and apply now! If you feel that you would like to know more information or ask additional questions, please feel free to contact our Recruitment Team.
Contact person details: ewelina.nager@spxflow.com
Backoffice Support Specialist in Manchester employer: SPX Flow
SPX FLOW is an exceptional employer, offering a dynamic work environment in Manchester with a hybrid model that promotes work-life balance. Employees benefit from comprehensive performance recognition programs, genuine opportunities for career progression within a global organisation, and a strong commitment to employee well-being through resources for healthy minds and lives. Join us to be part of a forward-thinking team that values innovation and sustainability while making a real impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Backoffice Support Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SPX Flow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SPX Flow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Backoffice Support Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SPX Flow:Your cover letter is your chance to shine! Tell us why you want to work at SPX Flow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SPX Flow!
How to prepare for a job interview at SPX Flow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
