Service Project Manager

Job Summary Implements reliability and sustainability for major long term service agreements execution and growth, by understanding customer’s business challenges. Job Summary Implements reliability and sustainability for major long term service agreements execution and growth, by understanding customer’s business challenges. Define the strategy and guidance for execution of the contract through the different internal and external stakeholders processes. Manage his budget by financial review with cost controller and address the identified financial risks and opportunities to deliver the contract in Quality, Time and Cost. Provide feedback to proposal team to fine tune the annual scope and costing for the contract renewal. Act as main point of contact for customer to map their needs. Principal Duties And Responsibilities Drive a culture of Service Excellence, which results in first-class customer experience and positive customer satisfaction scores. Ensures Aftermarket Service order/commitments are completed safely, timely, within budget and focused on enhancing the customer experience. Drives a customer centric culture underpinned by disciplined practices and processes through the action log. Drive customer’s needs towards SPX Flow stakeholders to generate growth. Supports the development of sustainable and long-term continuous improvement activities, thus ensuring improved as-executed margins. Works with customers to understand their needs through proactive customer diagnosis. Creates, implements and follow-up on service account plans experienced in and capable of driving change. Solving challenges by influential management in a matrix organization. Exhibits the ability to handle complexity, multiple demands with a sense of urgency, drive and energy. Education And Experience Engineering degree or equivalent is required. PMP® certification would be a plus. Extensive knowledge and experience working in industrial environment or similar: 5 years minimum. Budget management experience Knowledge of SAP, Microsoft Word, Excel and PowerPoint. Excellent written and verbal communication skills required English. Ability to travel +/- 25 percent of the time. Previous experience working with long-term service agreement would be a plus. Relevant team relationship experience. Contract management skills. Driving license. #J-18808-Ljbffr