At a Glance
- Tasks: Manage customer queries and support internal teams for a seamless experience.
- Company: Join SPX Flow, a global leader in sustainable solutions with over 100 years of innovation.
- Benefits: Enjoy flexible working, performance bonuses, and genuine career progression opportunities.
- Other info: Be part of a dynamic team with a focus on sustainability and efficiency.
- Why this job: Make a real impact by enhancing customer satisfaction and driving continuous improvement.
- Qualifications: Strong communication skills, problem-solving abilities, and proficiency in Microsoft Office.
The predicted salary is between 31000 - 33000 £ per year.
SPX Flow - Globally And Locally
SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems.
The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.
- Work model: hybrid (up to 4days in the office)
- SPX Flow - Globally And Locally
SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems.
The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.
SPX FLOW serves food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends.
Many of your household goods & favorite snacks may have been created with the help of SPX Flow solutions SPX Flow has been established for over 100 years!
Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base.
Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.
As a world leader in sustainable solutions, we've launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same.
We currently hold more than 550 patents worldwide, and roughly 44% of them are related to sustainability and clean technology
Join our team as a Back Office Support Specialist and play a key role in delivering excellent customer support behind the scenes.
You will manage customer queries and complaints, coordinate with internal teams, and help ensure a smooth and positive customer experience.
This is a great opportunity for a proactive, solution-oriented professional who enjoys building relationships and making a real impact.
Key Responsibilities
- Manage customer enquiries and back-office activities via CRM systems.
- Coordinate with internal teams to resolve customer queries efficiently.
- Handle complaints and ensure timely resolution to enhance customer satisfaction.
- Process returns, credits, and free-of-charge orders.
- Support customer and product master data updates.
- Identify and drive continuous improvement opportunities.
About You
- Customer-focused with excellent communication and relationship-building skills.
- Strong problem-solving and analytical abilities.
- Proactive, detail-oriented, and able to work under pressure.
- Continuous improvement mindset with a focus on customer experience.
- Commercially aware with strong organisational and planning skills.
- Proficient in Microsoft Office applications.
- High level of professionalism, integrity, and accountability.
- Committed to delivering an excellent customer experience.
About Your Benefits
- Home office options and flexible working to accommodate all employees.
- Performance & recognition programs.
- Bonus structures (depending on company and personal performance).
- Family friendly policies.
- Genuine progression and development opportunities with a global organization.
- Healthy minds and healthy lives resources.
- Retirement savings plans with company contributions.
- #J-18808-Ljbffr
Backoffice Support Specialist employer: SPX FLOW, Inc.
SPX FLOW, Inc. is an excellent employer that fosters a collaborative and innovative work culture, where employees are encouraged to grow and develop their skills in the dynamic field of global manufacturing. With a strong commitment to sustainability and a focus on meaningful contributions, employees enjoy comprehensive benefits and opportunities for professional advancement in a supportive environment. Located in a vibrant area, SPX FLOW offers a unique chance to be part of a forward-thinking team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Backoffice Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SPX FLOW, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SPX FLOW, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Backoffice Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SPX FLOW, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at SPX FLOW, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SPX FLOW, Inc.!
How to prepare for a job interview at SPX FLOW, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
